Model #RT21LMXKT04 ROPER Top-Mount Refrigerator

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Question and Answers


refrigerator dripping water RT21LMXKT04 Roper Top-mount refrigerator


Thanks for the inquiry and for using 
Sorry to hear of the leaking water into the refrigerator, I know how frustrating that is to have occur. This type of symptom typically indicates a frozen drain tube.

Your symptoms point toward a frozen defrost drain tube in the freezer. During the automatic defrost cycle, condensate melted off of the evaporator coils drips down into the drain pan. This water should drain down to a collection pan at the bottom of the refrigerator. Since it is frozen or clogged, the water is leaking into the refrigerator. If you do not feel confident in removing the rear freezer panel and defrosting/clearing the drain path, I recommend calling a service technician to correct this problem.
If you are able to complete this procedure, you may be able to correct the problem yourself:
  • Unplug the refrigerator to disconnect electrical power.
  • Remove all items out of the freezer and pull out the bottom floor.
  • Remove the screws that hold the icemaker to the side wall in the freezer.
  • Disconnect the wire harness plug and pull the icemaker out of the freezer compartment.
  • Remove the screws that secure the back panel in the freezer and carefully pull it out. 
  • CAUTION: Internal metal edges can be sharp. Protective gloves are recommended.
  • With the back freezer panel removed, you should be able to defrost and clear the defrost drain tube. After clearing out any ice, you may pour hot water down the drain to make sure the it is completely clear. Use a hair dryer to defrost the frozen drain pan.
  • Reassemble the freezer and monitor the performance. This procedure may correct your problem if the drain is properly cleared and stays clear.
Hope this helps and thanks for using We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
July 14, 2014

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