Model #R51 HORIZON Cycle

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Question and Answers

Q:

Maytag Neptune issue

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner. Have a great day!

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Alina -
January 03, 2013
A:

Thank you for your question and I understand your concern.

I suspect a faulty control board if you find resistor R51 burnt on the machine control board. Inspect the machine control and look for R51 resistor. If it's burnt, replace the machine control board and the water inlet valve. If you do not replace the water valve too, it will likely cause the R51 resistor to blow again and you will not have hot water again.

The machine control is located inside the console assembly. The machine control part number is 22002989 and the hot water valve assembly is part #22002795.

You can look up and order the parts at Sears PartsDirect .

NOTE: Disconnect the power cord from the power source before servicing.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
January 04, 2013
A:

Thanks Joey- The wax motor and circuit board were replaced in 2009. The drum motor replaced twice under warranty in 2000 after we bought the machines in April that year. The dryer has been trouble-free, but the washer not so much, esp. given the mildew/odor problems around the door seal too. We bought the Maytag based on brand reputation for reliability over decades, and the then "new" concept of front loading; but we have been pretty disappointed. Is it plausible to go to Radio Shack for the correct resistor and replace R51 rather than the entire $200 circuit board? Unlike a lot of families, we only use the washer maybe 3-4 times a month for several hours. I presume the long idle spells allow calcium to condense out and build up at the valves like it does on our household faucet screens, despite our water company's claim that its water is relatively soft. Joel

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Joel -
January 04, 2013
A:

Addendum: The R51 resistor shows no sign of damage and registers 37.4 ohms resistance. Attached find pictures of R51, a disc device labeled "A1" on the board, and a portion of the circuit tracks on the board back. A1 has a disc in it that appears to have corrosion, but I don't know what its function is or whether its appearance is normal. There is a lot of white deposit on the back of the board, and some crosses over contact points and tracks. I can scrape the deposit with my fingernail. Joel

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Joel -
January 04, 2013
A:

Joel: Based on the image, I would replace the machine control board rather than attempting to atttempt to replace any components on the board.

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Joey S -
Sears Technician
January 05, 2013
A:

Thanks Joey. It's disheartening to think these control boards are in such bad shape after only 3 years. We have a Kitchenaid dishwasher going strong since about 1982, with one minor fix in the mid 1980s. Consumer Reports rates LG as pretty reliable washing machines with some good performing models. We may opt for a new rig altogether, as they claim to be more efficient now too. But money is tight, so $200 for a board and maybe $35 for a new valve, and cross fingers it goes more than 3 years next time. Thanks for helping me save labor costs at least. Joel

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Joel -
January 05, 2013
A:

One local parts dealer mentioned there was a core credit of $35 on the bad board, but I'm not sure I understood her explanation. The locals apparently all get their parts from the same warehouse, but prices range from $210.03 to $312. It can be cheaper online, but I'm not sure I trust their claim that it is a "new" board for $138 when it's more likely a recycled one where a burned resistor was merely replaced; the printed circuits may be in no better shape than mine. Many include a wax motor, apparently because that is a common failure burning up resistor R11, which is what was wrong with our machine 3 years ago. Whether I purchase the board online or locally, how would I go about getting a core refund? Do I send the old board to Maytag directly? -Joel

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Joel -
January 05, 2013
A:

Joel: I suggest asking the parts dealer you will get the part from about the core charge/core credit, or call Maytag and see what they have to say.

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Joey S -
Sears Technician
January 07, 2013
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