Model #PVM1870SM1SS GE Microwave/Hood Combo

  • Microwave
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Question and Answers

Q:

MagnetronnLife PVM1870SM1SS Ge Microwave

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your GE microwave model PVM1870SM1SS.  I am so sorry it has stopped heating. I will be happy to help you with the warranty information on the magnetron. 

The microwave comes with a one year warranty from the manufacturer. Because your microwave is a GE Profile it had an extended warranty on the magnetron tube. That warranty was for five years from the date of purchase. Unfortunately, unless you purchased and extended protection agreement for the microwave, it is out of warranty. 

SAFETY WARNING: The magnetron is available if you would like to have the microwave repaired. This part can retain dangerous levels of electricity even when the microwave is disconnected from the power supply.  For this reason this repair should only be completed by a qualified technician. You can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663 (1-800-4MY-HOME). 
 
I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 

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Rachel Morgan -
Sears Technician
May 20, 2015
Q:

Appliance readout says charcoal filter needs to be changed. There is no information on the parts list for this item. ge pvm1870sm1ss

A:

Thank you for choosing sears I would be happy to help you with your microwave. Upon researching model pvm1870sm1ss; the charcoal filter on this model are optional, I have posted a link of the filter to view the link click here. I have also posted an image below of the location that the filter go in.

I trust that this information will help you, thank you have a great day.    

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CarlosZ -
Sears Technician
May 13, 2015
Q:

Replacing thermostat PVM1870SM1SS Ge Microwave

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry the microwave needs repair. In this case I recommend you have the microwave serviced by a qualified technician.

We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 

For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 

Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.

 

 

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Rachel Morgan -
Sears Technician
December 08, 2014
A:

How much?

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ralph -
December 08, 2014
A:

Thank you for your quick reply. To find out the cost of this repair please contact our service department. That information is not in my resources. You can chat with a service advisor on our www.SearsHomeServices.com site or by calling 1-800-469-4663 and get direct answers to your questions.

Thank you again for choosing Sears, have a great day!

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Rachel Morgan -
Sears Technician
December 08, 2014
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