Model #PT-56WX33G PANASONIC Projection/Digital 42" and above TV

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Question and Answers

Q:

where can i find a replacement screen for this tv PT-56WX33G Panasonic Hdtv

A:

Thank you for contacting SearsPartsDirect.com with your questions about your television. I am so sorry you are having problems with it. I know the TV is a key component in our daily lives and know you want to get it working quickly. In this case I recommend you have this tested and repaired by a qualified technician. Internal components of the TV can retain dangerous high electrical charges even when the TV is disconnected from the power supply.

Here at SearsPartsDirect.com, we love to help you with your home repairs but in this case, for your safety, we recommend you have the TV serviced. If you would like a Sears technician to complete the repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663.

Thank you for your understanding in this matter. I hope we can help you with any future repairs. Thank you for choosing Sears, we appreciate your business.

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Samantha A -
Sears Technician
May 14, 2014
Q:

Controls Suddenly Not Working PT-56WX33G Panasonic Hdtv

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

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Dezeray -
March 30, 2013
A:

 

Working on a TV can be difficult and dangerous due to the high voltage circuits inside. Always remember to unplug any TV before trying to service it and if unsure of the proper procedures, seek the service of a trained professional.

 

Hello Robert,

 

I'm sorry to hear that your television will not respond to the remote control and I would like to assist you.  I recommend following this link: http://www.managemylife.com/mmh/questions/339750-controls-suddenly-working-pt56wx33g-panasonic-hdtv to view this question thread in its native website. 

 

It appears that the infra-red receiver for the remote control has malfunctioned and that it will need to be replaced.  This will require disassembly of the television and I recommend contacting a local television repair service or following this link: Sears Home Services, to arrange a repair with a Sears Television Technician.

 

Please let me know if you would like any further asisstnace.

 

Jerry C

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Jerry C -
Sears Technician
April 02, 2013
A:

Hi, Jerry, Thanks for getting back to me about my TV. I do have a question, and an update that may help define the problem. Question: If the problem is the infra-red receiver for the remote control, why don�??t the manual controls work? The only manual control that works is the on and off switch. See my original communication. Update: Since we were getting a good picture from the cable box, but no sound from the TV, I plugged the cable audio into a stereo receiver bypassing the television. This gave us sound to go with the picture. We adjusted the volume via the receiver. We still did not have the ability to switch mode so we could not view DVDs, but we could at least get a picture and sound via the cable box. HOWEVER, the volume control bar that appears on the TV screen, the one that had been locked at zero, began to sporadically and spontaneously move from zero to maximum, which I think is about 63. This did not affect what we were hearing since the audio input from the cable box was now controlled by the volume control on the receiver. But there�??s more. After about a day and a half of this, the television screen turned to snow, as if the channel had spontaneously changed. Since the TV must be set to channel 3 to receive cable, and since I could not adjust the channel, there wasn�??t much I could do about the situation. Because the cable audio was now bypassing the television, it continued to function in good order. I suspect your advice will be to contact a local television repair technician, which sets up my last question. Is it worth spending the bucks to fix this TV, or would the money be better spent on a newer model? Thanks again.

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Robert -
April 03, 2013
A:

Hello Robert,

The IR receiver board is connected in series with the control button circuit board in most cases. The control signal travels through both boards and a failure on either can cause issue. I did not go into detail on this as I do not advise attempting the repair yourself, a television technician will be familiar with a control system like this and be able to pinpoint the source of the failure.

I would say that the repair may be cost effective, but also consider that the CRT projection tubes may be pretty aged and not displaying a nice and sharp image. You may want to go to a local store like Sears and look at replacement televisions, take note on the appearance of the image compared to your existing television.

Please let me know if you would like any further assistance.

Jerry C

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Jerry C -
Sears Technician
April 03, 2013
A:

Hi, Jerry. Makes sense to me. By the way, the television began turning itself off and on. This seems consistent with what you describe. That is, the problem has been escalating through all the control functions of the receiver and control boards. I unplugged the set. My understanding now is that the failure may be on either the IR receiver board or on the control button circuit board. Your comments on the age of the projection components are also helpful. Although the picture was excellent, I cannot pretend that it was ever as good as newer flat screen models, and, at ten years old, most of the projection components best work is surely behind them. Thanks for your input.

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Robert -
April 03, 2013
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