Model #PSS25NGNAWW GE Side-by-Side Refrigerator

  • Freezer Door
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  • Sealed System & Mother Board
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  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Evaporator Instructions
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  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
  • Custom Cool
    3 Results
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Error Codes

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Question and Answers

Q:

GE Profile Artica refrigerator is freezing up on refrigerator side, why?

A:

I'm sorry to hear that you are having some difficulties with your refrigerator. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.

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Jackie S -
January 08, 2012
A:

I'm sorry that you are having problem with your refrigerator. I know how frustrating this can be. There are three components that can cause this problem. They are the sensor, the air diffuser or the main board. Below, I have included an image showing the location of the thermistor and showing how to access them. The last image is a chart that will be needed to check the thermistor. A meter will be needed to check the resistance and some voltage checks may also need to be made. To check the sensors, you will need to disconnect the power to the unit and remove the sensors. The best check is to place the thermistor in some ice water and check the resistance. Looking at the chart, at 32 degrees, the resistance should be 16.3 k ohms plus or minus 5%. If it's in range the sensor is ok but if not, the sensor # WR55X10025 will need to be replaced. I hope this will help you. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services

If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
January 10, 2012
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Q:

refrigerator freezing-can not adjust temp

A:

I'm sorry to hear that you are having some difficulties with your Refrigerator. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. You can also visit Sears Parts Direct website so you can order parts you might need. I hope these links provided assist you.

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Dezeray S -
October 10, 2011
A:

Thank you for your question. I can understand your concern. This could be a problem with the sensor, the air diffuser or the main board. This can be a very difficult problem to diagnose. I'm attaching a picture showing the location of the thermistors in the first image and the second image shows how to access them. The last image is a chart that will be needed to check the thermistors. A meter will be needed to check the resistance and some voltage checks may also need to be made. To check the sensors, you will need to disconnect the power to the unit and remove the sensors. The best check is to place the thermistors in some ice water and check the resistance. Looking at the chart, at 32 degrees, the resistance should be 16.3 k ohms plus or minus 5%. If it's in range the sensor is ok but if not, the sensor # WR55X10025 will need to be replaced. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
October 11, 2011
A:

would unpluging the fridg and letting it defrost and then turning it back on help??

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jim -
January 08, 2012
A:

Jim, It's possible that unplugging the fridge and turning it back on may help. This will reset the board and it may help.

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Scott D -
Sears Technician
January 09, 2012
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Q:

Does this refrigerator have a transformer?

A:

The icemaker does not have a transformer but it does have an electronic board. Sometimes brownouts can cause strange effects on electronic boards. A good way to check the icemaker will be to manually cycle it. To cycle this icemaker, turn the switch on the icemaker to the off position for 15 seconds. When you turn it back on, work the paddle in and out 3 times and this will trigger a cycle. If the icemaker will not cycle, it will need to be replaced. If the icemaker does cycle, watch to see if it fills with water. If it won't fill, the problem could be with the water valve or the icemaker not sending a signal to it. In this case, some voltage checks will need to be made. A technician may be needed for this. If you need more assistance, please resubmit your question, with additional details.

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Scott D -
Sears Technician
February 15, 2010

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