Model #PCB RHEEM Air-conditioner/heat pump(outside unit)

  • Model Number Notes
    3 Results
  • Replacement Parts
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Question and Answers

Q:

Vacuum agitator brush wont turn. There is no problem with the suction at all there is no belt to fix and there doesn't seem to be anything hung in it.

A:

These are great cleaners. I own one and have had this problem before. Check page 21 and reset the agitator overload. If it still does not run, you might want to check the previous expert post below on how to access the brush area to look for an obstruction. I attached both these links below. Hope this helps get your vacuum cleaning again.

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Barbara H. -
December 10, 2010
A:

Thank you for your question.

Not having the roller brush running can be a concern.

You are right this model does not use a belt to drive the brush; it has a direct drive motor internal to the brush.

There are a few things we can check to see why it is not operating.

  • First check the reset button on the top of the base unit. It may have tripped. Push to reset.

Before disassemble please REMOVE POWER from the vacuum.

  • If that is set then we will need to remove the 10 screws at the bottom of the base by turning the unit over and locating and removing all ten screws and then lift off the base assembly.

I have sent some pictures that illustrate the diagnostic and disassemble procedures.

  • If you have a Volt/Ohm meter you can check for continuity resistance in the motor circuit.

  • Set your meter to the RX1 ohm scale and check the thermal overload which is the flat reed like piece on top of the motor. This motor runs on 170 volts DC.

  • Check the continuity across the motor brushes.

  • Check the continuity across the overload protector.

If all these checks are ok it will indicate that the PCB board that powers the brush motor is bad and it is located up in the dust box suction motor housing.

This is a difficult place to get to so I would suggest at this point you take the unit in to be serviced.

If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician. Here is a link that will provide the nearest drop-off locations: [Sears Home Services | http://services.sears.com/shs/category/repair?sid=MMLxexpertxmerch

If you would like to continue with disassemble of this unit please use the link for further instructions.

I hope this will help.

Thank you for using Manage My Life.

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Sam A -
Sears Technician
December 11, 2010
A:

My vacuum does the same thing, except it has no suction.

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Janet -
December 18, 2011
A:

Thank you Janet; for your question on the vacuum cleaner. If you have the exact same model then I would say if the suction motor is not working you may have a problem with the motor control board. Please send me your model number information and a little more detail on your specific model. Sam A.

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Sam A -
Sears Technician
December 19, 2011
A:

Sam, the model # is 11635923500, and serial # is M63443626. Thank you!

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Janet -
December 20, 2011
A:

Thank you for the model number for the upright vacuum cleaner. If the suction motor is running then I would suggest removing the hose from the connector pipe down by the nozzle and make the hose and the pipe that gets the dirt from the roller brush are clear. If the motor is not running there could be a couple of reasons. The switch on the handle could be bad and need replacing, or the motor controller circuit board may have failed or the thermal fuse in line with the motor may have opened and last is if the motor burned out. Please tell me if the motor is running and you have no suction or if the suction motor is not running. If you select the bare floor mode it will turn the roller brush motor off and the suction motor should be the only motor on. Please let me know what you find out and we can continue to troubleshoot. Sam A.

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Sam A -
Sears Technician
December 20, 2011
A:

Hello, The agitator on our model 11625615500 is jammed. On of the end caps on the agitator itself will not rotate. Is there a way to remove this part or will I have to replace the whole agitator assembly?

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Greg -
May 22, 2013
A:

Here is the Kenmore Power-mate model for this unit: 11655615500.

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Greg -
May 22, 2013
A:

Hi I have model 11635922500. There does not appear to be any obstructions, but it does not feel like the brush is turning properly. I am not getting any suction. However if I use the utilities, I do get suction. Any suggestions?

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Justin -
July 20, 2013
A:

Hi Justin and Greg, sorry no one has responded to your questions.

Greg, on your model I'm showing the end caps only come with a new agitator assembly. The end caps are not sold separately. Here is the link to PartsDirect for the complete agitator.

Agitator Assembly for Model 116.55615500

Justin, I recommend taking the agitator off and trying to turn the motor shaft by hand. If you have trouble turning it by hand then the problem may be with the motor. The motor is a non-serviciable part, you will need to replace it. If the shaft turns fine the check the two end caps on the agitator to make sure they are turning okay.

Motor Assmebly for Model 116.35922500

If you have further questions please let me know.
Thanks for using ManageMyLife.com

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Desirea -
Sears Technician
September 05, 2013
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Q:

Fan/Vent Won't Turn Off 72185032111 Kenmore Microwave

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Kenmore microwave. I am so sorry to hear the fan keeps turning itself on. I know what a time saver the microwave is and know you want to get it working correctly as quickly as possible. In this case, I recommend leaving it unplugged until you can have it tested and repaired by a qualified technician.

We do not give advice on repairing microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.

For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs. Thank you for choosing Sears and using our SearsPartsDirect.com service.

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Rachel Morgan -
Sears Technician
February 14, 2014
A:

Why would I have a tech fix my unit that's only 14 months old and used for 4 months a year and pay somewhere around $100 to $150 for a $3.50 parts to be installed because it's a microwave, when the microwave only cost $200 new. I'll just go out and buy a new microwave that is not made by Kenmore/Sears. It's a shame your product is so poorly made that it breaks down so soon and cost more to repair than to buy a new one. Not Good. But I will spread the word. Trust me. Remember, on average people tell only 2 people when they have a good experience and 14 when they have a bad experience with a product or service and those 14 people will tell another 6. Feel free to send me an email reply if your interested in any additional information. Tks.

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Anonymous -
March 13, 2014
A:

Why would I have a tech fix my unit that's only 14 months old and used for 4 months a year and pay somewhere around $100 to $150 for a $3.50 parts to be installed because it's a microwave, when the microwave only cost $200 new. I'll just go out and buy a new microwave that is not made by Kenmore/Sears. It's a shame your product is so poorly made that it breaks down so soon and cost more to repair than to buy a new one. Not Good. But I will spread the word. Trust me. Remember, on average people tell only 2 people when they have a good experience and 14 when they have a bad experience with a product or service and those 14 people will tell another 6. Feel free to send me an email reply if your interested in any additional information. Tks.

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Anonymous -
March 13, 2014
A:

I have to agree with "Anonymous". We have had the same problem with our Kenmore microwave. I definitely will not go Kenmore when I replace this dud!

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VEIN -
September 23, 2014
A:

Yep, I'm in the same boat. My microwave fan magically goes on! I have unplugged it because it's obnoxious and expensive. Was it on a recall list somewhere? Seems like I'm not alone, here. I will be replacing it with one that isn't a Kenmore, for sure! I've been a Kenmore fan a long time, but I'm looking elsewhere.

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Virginia -
September 26, 2014
A:

We have the same problem.. Sounds pretty common.. How can this be fixed? Was there a recall? Sounds like there should be.

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John -
December 15, 2014
A:

Same problem. Just over two years old. Fan stays on when I open the door. $85 just to come out and tell me I need a new board. No thanks I'll go buy a new one. It won't be a Kenmore. Kenmore dishwasher was bought at the same time and the top rack broke in less than a year. I fixed it myself. Had Frigidaire before at old house and both appliances were eight years old and working fine when we moved. Sears saleswomen called Frigidaire, Frigiscare when we were looking two years ago at appliances. Well Kenmore has also changed its name, Kenpoor. What poor quality.

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John -
December 18, 2014
A:

One of the relay contacts in one of the fan relays is likely welded shut on the control board and the control board will need to be replaced.

 Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VDC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service.

It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. 



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Joey S -
Sears Technician
December 22, 2014
A:

I have a "Brand New" one that I just installed. The fan started as I plugged it in (for the first time) and has not shut off. What the heck? Model 700.8032

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mike -
December 26, 2014
A:

My Kenmore microwave oven has the same issue. The device not yet 3 years old and stopped working the other day while my wife was re-heating here coffee. I troubleshot the device and found one of the TCO (thermal cut offs) was open. I ordered a replacement and installed it. The microwave came back to life, but oddly, the two speed vent fan was on and would not turn off unless the power was removed. It would change speed from low to high, but stayed on. We saw no alternative other than replacing the main PC board. A VERY EXPENSIVE alternative. The new (maybe) board came in from Sears Parts and I replaced it. A simple job... but the fan continued to run. The only way I seem to be able to turn the fan off with power on is to interrupt wire V1 which runs from CN202 pin 7 to the vent motor. This makes me believe that Sears replaced my bad PCB with an equally bad PCB. Any comments from technicians with experience with this microwave? BTW my background is electrical engineering MSEE, with years working on radars, but I usually leave appliances to the experts. JR

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JR -
September 17, 2015
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Q:

Washer Does not power on. 796.40272900 79640272900 Kenmore Washer

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
December 05, 2013
A:

I have the same problem with my washer, I was wondering if you ever found out what part was causing this.

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mike -
February 03, 2014
A:

We have the same issue. Was there a resolution?

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Scott -
October 08, 2014
A:

have the same washer as mentioned above, washer will not power up. why no response from sear. is this a common problem. there has to be an answer. this washer is only 13 months old. 1 month out of warranty.

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bruce -
November 16, 2014
A:

We have the same problem with the washer, as well as the same problem with Sears Direct providing insufficient insight to resolve the problem.

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Divad -
January 20, 2015
A:

We also are having the same problem. Washer won't power up, but sometimes unplugging and replugging it will be resolved. We had a tech come out and he found the ground wires to be loose, that was about 3 weeks ago and we hadn't had any more problems until today when it started back its old tricks. I am also curious if there is a diagnostic test. I went to the website recommended by Sears above and it says we probably need a new control board, might be time to buy another washer instead.

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brian -
January 22, 2015
A:

We are also having this problem. The troubleshooting section in the manual does not address this issue at all. The "expert" above doesn't either. I am going to try replacing item 450 (Washer Electronic Control Board - part number EBR62545101 - $133.24). I will report back...

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andy -
February 03, 2015
A:

Same problem here, did the power reset for couple of times before but this time, from yesterday, doesn't work anymore. I checked if power switch is even sending signal to ctrl board & it did so I'm assuming that it is the control board at the back of the washer is the culprit ( Need to do more component testing).

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RICO -
February 08, 2015
A:

I have the same problem. I have owned the unit for less than 2 years. Unplugged the unit for several hours and retried with no luck. This issue is really unacceptable given the price of the unit.

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Magdalena -
February 17, 2015
A:

I agree with Magdalena this washer was very expensive...because we splurged when buying this it was a mothers day gift only had it for 13 months and then this happens...this part must have a flaw so it should be recalled if you ask me.

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Misty -
March 26, 2015
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