Model #MWD SQUARE D Furnace/Heater, Electric

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Question and Answers

Q:

Kenmore refrigerator with freezer on the bottom. Fridge not cooling and freezer keeps freezing over - not frost - ICE!

A:

I can only imagine how frustrating this is for you. I did some research for you at the ManageMyLife website and found this expert response that may shed some light on the problem. I have attached the link below. I would suggest that you provide the model # of your product so your expert will be able to research and provide you the best possible answer. Share any insightful information that could be helpful. Continue this existing thread. Just log back into the website, go to your profile and find your question you asked and then click on join the conversation and provide that information. This will speed up the process for you and save you some time.

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James -
July 06, 2013
A:

THANK YOU so much for doing research and the information. It is my sis in laws fridge I have been trying to repair - I will get the model number today and post it. Sorry I forgot to mention I have cleaned out the drain - It was actually clear. I am wondering... Would enough water/condensation build up in 3 days to completely cover the coils with a solid sheet of ice - at least an inch thick - not frost - ice! ALSO - Would the water valve to the ice maker cause excess water? We tried turning the water off just to the ice maker but the valve was very old and fragile and the handle broke off when trying to turn it! BUMMER! The defrost heater was actually bad - it had a burned through spot on one side. I suspect the other parts were not bad. WHERE do I start now??

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paula -
July 06, 2013
A:

Thanks for contacting manage my life about your refrigerator sorry you are having a problem I will be glad to assist you. Without a complete model number I will not be able to research by model number which is very important. I can say that the description you have provided does sound like a drain trough blockage. This could be a blockage from debris or it could be from the drain freezing closed after a defrost cycle. I will be able to research after receiving the model number off the unit and will be happy to respond. I would suggest checking the doors for air leaks, if they are not sealing properly it could cause excessive moisture and result on the icing.  Please add more details when you reply with the model number. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services. Ron H.

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Ron H -
Sears Technician
July 08, 2013
A:

Hi Ron! Thank you and James for the info - Unfortunately it is not the drain trough blockage - That was one of the first things we checked - I am sorry I forgot to mention it. We also replaced both the freezer and fridge door seals - this was the first thing I did. Kenmore model #MED9800TQD Serial # MWD0604582 - approx 8-10 yrs old. So far - replaced both door seals/gaskets; cleaned out drain trough/pan/tubing; replaced defrost timer, defrost heater and defrost thermostat. This is not "snow" or "frost" - I am talking about ICE and lots of it! You have to turn it off, open freezer door for a day or 2 and let it melt - the water fills the bottom(actually ice is in the bottom as well as covering the entire back wall behind the cover-over coils) and it takes several LARGE bath towels to soak of the water! Then plug it back in and within 3-4 days it is in the same shape and the process starts back over again!! Could the water valve be leaking or something like that? Icemaker? It is making ice just fine. Thank you for your assistance! Paula

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paula -
October 29, 2013
A:

Hi Paula, so sorry you are having this problem continue. Could I ask you to recheck the model number? The one you sent is for clothes dryer. I'm wondering now if maybe the drain trough funnel is leaking. Just a thought, if the defrost water is going into the trough but the funnel (the area around the drain hole has lost its seal water will by-pass the drain and flow to cabinet base. Recheck the model number and reply and I will look at ice maker location and get back to you. Thanks Ron H.

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Ron H -
Sears Technician
October 29, 2013
A:

I am SO sorry for taking so long and the wrong model number - that was my Maytag dryer I fixed. Here is the correct model number for the fridge: Sears Kenmore-freezer on the bottom - 596.79872991. ANY help or advice you can give me would be GREATLY appreciated!! BTW - one of the first things I did was check the drain - it works perfectly. Paula

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paula -
November 18, 2013
A:

Hello Paula, and thanks for the correct model number, I see you refrigerator is a bottom mount freezer with the factory installed ice maker. Based on the previous information you have provided including having checked the defrost drain line and trough the only suspect left is the ice maker water inlet valve leaking (allowing water to pass through when it should be off) or the ice maker itself leaking the water . The only way to tell would be getting that water supply fixed so you can turn off the water supply. You could try getting on the back side of the unit and disconnect the outlet from the valve and see if it is weeping water out, if it is the valve is bad and needs replacing. If it is not weeping water out then suspect the ice maker itself. I hope this helps you. Ron H.

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Ron H -
Sears Technician
November 19, 2013
A:

Thank you for answering Ron!! Unfortunately, the ice maker is not leaking in any way, shape of form that I can see/tell! It has been checked and recheck - the hose is in firmly and does not leak, the ice maker is not leaking, or at least there is no excess ice under or around the ice maker itself and it is making ice the same as it used to no increase or decrease in the amount of ice. The excess ice seems to be evenly distributed over the coils and in the bottom of the freezer - this takes about 3-5 days to accumulate - and it is not FROST - it is thick ice! The water supply line is so old and delicate my husband is NOT willing to mess with it for fear of causing an even bigger problem - water leaking all in the basement!! IF this is the ice maker--- would it have excess ice build up under it or is there any other hose other than the one that fills the ice maker? I have taken this thing apart so many times(the entire defrost system and freezer - I can do it in my sleep and it is a REAL PAIN!!! HOWEVER, if you can give me some guidance as to anything else that could be leaking to do with the ice maker - other than the one tube that fills the ice maker, I will gladly take the ding dong darn thing apart for the 10,000,000,000 time!! lol! Again- - I thank you so much for all of the great advice!!!!! BTW - what would be weeping water out - the water valve or the outlet?hose? Paula

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paula -
November 19, 2013
A:

Paula thanks for your reply, the weeping referred to mean if the water inlet valve is allowing water to pass when it should be closed the water would come out the fill tube at the ice maker. Normally this would cause the ice maker to freezer up and not produce ice so I suspect by your reply this is not the case. I can think of one more things that could cause this ice buildup. This much water can only come from two places, the ice maker or the defrost drippings. I think we have eliminated the ice maker so that still leaves the drain trough area. When the water drips from the evaporator first it must drip from the coil down into the trough. If there is anything out of place like the evaporator cover or wiring that water would drop off of and miss the drain trough results would be ice in bottom of freezer. Next: I suggest checking the drain tube in the trough to be sure it is fitting tightly in the trough. Some were made with the drain tube molded in the trough while others were separate and pressed into the trough. I have seen on the ones pressed into place that the tube will separate and cause leaking under the trough and result in ice in the bottom of the freezer. Try this, access the trough clean it, and now pour water into the trough and observe to see if water is leaking around it, if the lip of the drain tube has become loose it can leak under the trough. If you find this, you could either replace the trough or use a sealer and reseal around the lip to stop the leak. Give this a try; hopefully this will be your last disassembly trying to find the cause of the leaking. Ron H.

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Ron H -
Sears Technician
November 20, 2013
See more answers
Q:

Where can I get the manual for my VCR/DVD combo?

A:

I had trouble pulling it up as well. The recorder is made by Funai so someone helped me pull it up by using SLYVANIA as the brand and MWD as the model. I had to copy and paste the brand name for some reason but it did finally give me this link . You can click on the PDF file and it should prompt you to log in to view it.

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David A. - Personal Solutions Manager -
Sears Technician
February 26, 2009