Model #MV-1310B GOLDSTAR Microwave/Hood Combo

  • Door Parts
    3 Results
  • Controller Parts
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board Parts
    3 Results
  • Interior Parts 1
    3 Results
  • Interior Parts 2
    3 Results
  • Installation Parts
    3 Results
  • Wiring Diagram
    3 Results
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Question and Answers

Q:

Microwave power issue

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Jackie S -
November 10, 2011
A:

Your symptoms indicate that you have an internal component failure in that microwave. As Jackie S. noted in the above response, that type of failure will need to be diagnosed and repaired by a service technician. Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

NOTE: It may be more economical to replace that microwave instead of repairing it. You can view reasonably priced current microwave models on the Sears.com website.

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Lyle W -
Sears Technician
November 11, 2011
A:

Sorry to have bothered you but my issue has been resolved. I saw another expert response to someone that mentioned that he was assuming that she had already confirmed that there was still power to the outlet. Upon closer inspection I realized that the outlet was a GFI and only had to be reset. Thank you for your time

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Anonymous -
November 11, 2011
A:

Thanks for letting us know what you found. We are glad to hear that the unit is working properly.

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Lyle W -
Sears Technician
November 11, 2011
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