Model #MSD2756DEB MAYTAG Side-by-Side Refrigerator

  • Compressor
    3 Results
  • Controls
    3 Results
  • Shelves & Accessories
    3 Results
  • Freezer Compartment
    3 Results
  • Fresh Food Outer Door
    3 Results
  • Fresh Food Inner Door
    3 Results
  • Freezer Outer Door
    3 Results
  • Freezer Inner Door
    3 Results
  • Fountain
    3 Results
  • Ice Maker
    3 Results
  • Ice Bin
    3 Results
  • Wiring Information
    3 Results
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Question and Answers

Q:

ice dispenser does not work

A:

Having issues with your ice dispenser can be disappointing. Especially if you frequently use ice for your beverages. So I researched your question and found a link that will help you better understand this issue. I hope this helps!

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Jackie S -
October 06, 2011
A:

The motor may have been damaged during that incident. I provided some extensive technical access and testing information in the images below. I recommend that you unplug the refrigerator and access the motor as shown in the images below. You can test the motor as shown in the 7th and 8th images using a volt/ohm meter. The dispenser has a DC motor (120 volts DC). If the motor is bad, you can order a replacement from the Sears PartsDirect website. Here is a direct link for the motor in case you need that part: Dispenser Motor .

If the motor is okay, you may have a failure in the dispenser control board if you are not getting the DC voltage out of the component. You can view a parts list diagram of your refrigerator on the Sears PartsDirect website. The 4th image below shows some basic information about accessing that control board. A switch pack is shown in that image. Your refrigerator will have a control board in that location. You will need to remove that drip tray as shown in the image and then carefully pry off the front cover of the dispenser to access that control board. Tape the tip of your flat tip screwdriver to prevent scratches on the freezer door when prying that cover off.

This information may help you diagnose and repair your dispenser problem in the refrigerator. If you need more assistance, reply with additional details.

This can be a difficult problem to diagnose and repair. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
October 09, 2011
A:

Here are additional images.

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Lyle W -
Sears Technician
October 09, 2011
A:

Here are the final images. Be sure that you unplug the refrigerator when accessing internal components. NOTE: Some of the technical tests shown in the images below involve live voltage checks. You should only perform those live voltage checks if you are completely confident in your technical ability to safely complete them. If in doubt, I recommend that you have a service technician repair the dispenser. UNPLUG the refrigerator immediately after any live voltage testing is completed. The refrigerator should be UNPLUGGED when accessing internal components and can be plugged in briefly for live voltage checks.

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Lyle W -
Sears Technician
October 09, 2011
A:

I have a KSRS25RSMK01 that stopped dispensing ice. I checked and the auger turns approxiamately one quarter turn when depressing the ice button, the flap opens but no ice is dispensed as the auger stops turning. Assuming the steps above are the same for my unit, can I check the actual voltage on the auger motor and order a new one if found defective? Do I even have to check this, or is it almost certainly a defective auger motor? Thanks

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Steve -
October 19, 2011
A:

Hello Steve. The checks on that auger motor are the same for your refrigerator. Since the auger motor turns slightly, I recommend that you check for mechanical binding in that coupler and auger assembly before replacing that motor. You are likely getting the 115 volts DC from the dispenser control board. You probably have a bad motor or a mechanical failure in that auger assembly that is preventing the motor from continuing to turn. If you find no mechanical problem in the auger system, then that motor will probably need to be replaced. If you need more help, reply with additional details and we will try to assist you further.

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Lyle W -
Sears Technician
October 19, 2011
A:

Greetings Lyle! I sure hope you can help me or guide me in the right direction. I have a Maytag refrigerator model #MSD2756DEB serial number 11928592YQ and puchased it new in 2001. I have never had a problem with it until a couple weeks back the front control board went out. All the buttons on the front and lights on front are out. The refrigerator still works fine and still makes ice inside, I just cant have water, ice cubes, crushed ice, night light or even the child lock. I took the dispenser panel off and the board for the buttons, visibly look fine. The next board, visibly has a small burnt marking between to points or connections or soldered spots, not sure what its called. Electricity is still going to the board, I know this cause the back of my hand got kind of zapped when I was trying to remove the first board away from this second board. I have been trying to look up things that would tell me what it is or if someone else has had this problem. I only found one and the person replaced the dispenser control board and worked fine after. I am just trying to be sure on this before I make the purchase of this part. Its not that cheap in price and I dont really want to have a repair man come out. I would love to do it myself. Can you help me out or guide me in the right direction? Thank your for your time. Bexter

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Anonymous -
November 07, 2011
A:

Hello Bexter. Since you see burnt spots on that control board (part 61005002), it is apparent that the fountain control board will need to be replaced. That will likely fix your problem. I provided a wiring diagram for that refrigerator in the image below in case you need it for further troubleshooting. Be sure that you UNPLUG the refrigerator before accessing internal components. If you need more help, reply with additional details and we will assist you further.

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Lyle W -
Sears Technician
November 08, 2011
A:

Thank you for your quick response. I included a couple of pics just to double check with you. Tell me what you think. Its a pricey part, I just want to be sure and double check with you. Once again thank you so much!!! Looking forward to your reply again!

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Bexter -
November 08, 2011
A:

Would I be able to re-solder new parts on the board or do you think the board is bad too? Thank you for all your help!!

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Bexter -
November 08, 2011
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