Model #MMV5165BAW MAYTAG Microwave/Hood Combo

  • Control Panel/door/vent Grille
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  • Base/internal Controls
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Question and Answers


My Maytag model mmv5165baw microwave is not working


I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of to price out what a replacement would cost.

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Joseph P. -
August 07, 2013

Thanks for contacting I am sorry you are having a problem with the microwave. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. As does the part for the convection. The capacitor can store this voltage even when the unit is unplugged. Any repairs to the door or handle could cause leaks in the door. Changing the inside light could cause leaks and many more issues. These are all extremely dangerous. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Just visit to set service. Prices vary by area so it's best to get the estimate or trip charge through Sears Home Services.


Another option you may consider is purchasing a new one. The price of microwaves has gone down a lot in the last few years. Please click here to view all of the microwaves we offer on


Please feel free to let me know if you need further assistance.


Thank you for using

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Jonathan B -
Sears Technician
August 08, 2013
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