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Question and Answers

Q:

Sears Chain saw won't start. read below

A:

The problem with the chain saw can be frustrating. I did some research on your model number but was not able to find a solution. Your expert will be able to help answer your question. It may take two business days for your expert to reply. I do hope that everything works out.

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Marc -
April 23, 2013
A:

Thank you Marc. as you can see by the previous emails I have tried everything that I could think of. After my last round of questions I didn't get a response from any expert. Please respond. I will keep checking in. Thanks

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Ron -
April 23, 2013
A:

Thank you for your question and I understand your concern.

If the spark plug is firing with a good hot spark and it has compression, it should at least try to start if you remove the spark plug and pour a thimble full of fuel directly into the spark plug hole. Remove the spark plug and pour a small amount of fuel directly in the cylinder. Re-install the spark plug and then see if will attempt to start and run. If it attempts to start and run, then I suspect the carburetor will need a carburetor repair kit with diaphragm.

 If you get to the point where you need to have a service technician fix this problem, you can carry the chain saw into your nearest Sears Repair Center or Sears Store. Here is a link for the Sears Service website that has information on the nearest repair facilities in your area: Sears Home Services.


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Joey S -
Sears Technician
April 25, 2013
A:

Joey, I did pour the thimble full of fuel directly throught the spark plug hole into the cylinder and re-inatalled the spark plug, (even varying the amount slightly, in case it mattered,) but the engine would not start, or show any sign of wanting to start? It has a new spark plug and it produces a nice spark when connected to the coil and outside the cylinder? As I mentioned previously, the gas is new and was mixed precisely at 40:1. This is as you say, is getting extremely frustrating. The compression in the cylinder was reading 100+ psi. Before getting the caburetor repair kit with diaphragm there must be something else causing the problem? Help.

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Ron -
April 29, 2013
A:

Ron: If does not attempt to start or at least pop when adding fuel into the cylinder, I would have to suspect the spark plug is not getting a hot enough spark. I suspect it will need a new ignition module part # 530039198.

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Joey S -
Sears Technician
April 29, 2013
A:

Joey, The spark test outside the chamber during the daytime was faint, but visible, so I did test again that evening, which highlighted the spark. If it is the module, what is the cost and where can it be purchased?

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Ron -
April 29, 2013
A:

Ron: The ignition module is part # 530039198 at the approximate cost of $30.43. You can look up an order the ignition module at Sear Parts Direct. Below is the URL which you can copy and paste in your browser. http://www.searspartsdirect.com/partsdirect/part-number/Craftsman-Parts/Chainsaw-Parts/530039198/0071/358/Model-358350460/0247/1503220?keySuffixId=NA&pathTaken=partSearch&pathRender=modelComponent&documentCompId=P0070109&diagramPageId=00002&productTypeId=x&searchModelNumber=358350460&subCompDesc=Crankshaft&brandDesc=CRAFTSMAN&modelDesc=GAS CHAINSAW&blt=11&shdMod=358350460&keyId=39

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Joey S -
Sears Technician
April 29, 2013
A:

Joey, Based on your experience, and the dialog from the last few months on this chain saw, do you think that the module is the cuprit? I ask only because I changed the plug, inline filter, all the gas lines and now possibly the module. If there is a strong possibility that it is the module, then replacing it would be the least expensive means to have a running chain saw again. if not, I just wasted another $30+ and still will have a Sears chain saw that doesn't work. I have been a lifelong Sears Craftsman customer, but if Craftsman is not the reliable product it used to be, then I will need to look elsewhere. What do you think?

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Ron -
April 29, 2013
A:

Ron; Based on your symptom and details, the ignition module is weak.

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Joey S -
Sears Technician
April 30, 2013
A:

Joey, I will try replacing the ignition module and see if this helps. Thanks for all your assistance.

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Ron -
April 30, 2013
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Q:

how do I replace the inner door seal of my Kenmore elite dish washer Mod# 665.13929K010

A:

Detailed instructions can really come in handy when replacing a major part on your dishwasher and I will be happy to help. I did some research and I was able to find a link that will guide you with your project. Click here for the link. I hope this helps with your research while you wait for your expert response.

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Joseph P. -
July 24, 2013
A:

Thanks Maestro, That's a good video for replacing the gasket but I need to replace the door seal at the very bottom of the door. Its a hard plastic piece that apparently is held on by screws but I can not find the screws. I'm guessing that I have to separate the inner door from the outer shell in order to replace the plastic seal.

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Craig -
July 24, 2013
A:

Thank you for submitting your question. I understand your concern and I will be happy to assist you. I was able to find a good video on this repair. The brand in this video is different but the repair will be the same. I hope this helps. Please reply back to this thread if you require further assistance. Thank you for using Manage My Life.

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Tykara -
Sears Technician
July 25, 2013
A:

I apologize, I had the wrong part number. You're correct. You'll need to remove the inner door panel to replace the bottom seal. The image below should be able to assist you with the inner door removal. You'll need to remove the screws for replacement. I hope this helps. Please let me know if I can assist further.

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Tykara -
Sears Technician
July 25, 2013
A:

I have replaced the bottom door seal and its still leaking. It seems to be leaking from the front left corner dirty water. Its starts leaking about 10 minutes into the cycle. any idea?

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Craig -
July 31, 2013
A:

Thank you for choosing ManageMyLife.com for your questions about your Kenmore Elite dishwasher. I am so sorry to hear the leak hasn’t been fixed. I would like to apologize for the delay in this response. We did not realize another question had been posted. I will be happy to help you with this.

 

Since you have replaced the lower seal and the door is still leaking, I would like to ask you to check if the vapor door barrier is still there. This part is often mistaken for packing material and can be discarded in error. I have included the link for the inner door parts so you can see to which part I am referring. It will be key 14.

 

Inner Door Parts Diagram for Kenmore Elite Dishwasher Model 66513929K010.

 

I have included the link to order the part and the screw (key 15) in case they are missing.

 

Vapor Door Barrier for Kenmore Elite Dishwasher Model 66513929K010.

Screw for Vapor Door Barrier for Kenmore Elite Dishwasher Model 66513929K010.

 

If those parts are still there, then the next part to check would be the door seal itself. I have included that link for you also.

 

Door Seal for Kenmore Elite Dishwasher Model 66513929K010.

 

I hope this answers your questions. If I can be of further assistance, please respond to this thread. I want to apologize again for the delay in this response. Thank you for choosing Sears and using our ManageMyLife.com service.

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Rachel Morgan -
Sears Technician
September 04, 2013
A:

I have the vapor barriers in place. I purchased and replaced the door seal gasket and still have the leak. I checked and rebalanced the unit, not surprising because it worked for over a year without leaking in the same position. I'm just trying anything now. what would be my next step?

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Craig -
September 10, 2013
A:

Thank you for your reply Craig, and for the additional information. I am so sorry to hear this problem is still ongoing. I know you want to get this resolved, especially after all the work you have already put into it.

 

I would like to ask, have you checked the door hinges? Even if the hinges look fine, as water fills into the tub the pressure of the water against the base of the door may be strong enough to make a loose or damaged hinge move enough to break the water tight seal between the tub and the door. If a hinge is the problem, be sure to replace them both so that they wear evenly. I have included those links for you.

 

Left Arm Hinge for Kenmore Dishwasher Model 66513929K010.

Right Arm Hinge for Kenmore Dishwasher Model 66513929K010.

 

I also recommend checking the door balance, door balance spring, and cable. They are shown on the tub diagram and are key numbers 8, 16 and 20. These parts help lift the door. If they have worn, then more stress is put on the hinges. I have included those links for you also.

 

Door Balance Spring for Kenmore Dishwasher Model 66513929K010.

Door Balance Cable for Kenmore Dishwasher Model 66513929K010. (The door balance mount comes as part of this cable kit.)

 

I hope this helps. Please keep me posted and let me know if there is anything else I can do to help. Thanks you again for choosing Sears.

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Rachel Morgan -
Sears Technician
September 10, 2013
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Q:

7907885 how to use griddle..do i flavor it like a cast iron skillet --any info helps-- choi

A:

When it comes to knowing the proper way of using the feature on the appliance can be tricky. I have taken the time to research your model and have located the owners manual to your model. While you are waiting for a detailed reply from an expert I have attached the link below. Hope this helps!

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Priscilla V -
March 01, 2012
A:

Thank you for your question and I understand your concern.

I added a video showing how to season your griddle/cast iron skillet.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
March 02, 2012
A:

Great details here: Expert Maestro expert EXPERT February 05, 2008 Here are some tips on the care and cleaning of your cast iron griddle: I don't recommend washing the griddle in the dishwasher. To initially clean the griddle, use a scouring pad or steel wool to remove any initial coatings or food stains. Thoroughly dry the skillet. Once the griddle is thoroughly cleaned, you will need to "season" it. Properly seasoned cast iron will develop non-stick qualities similar to Teflon. The seasoning process involves filling in the porous surface of the new cast iron griddle with grease and oil. After the griddle is cleaned and thoroughly dried, coat the cooking surface with a thin coat of canola oil. Preheat your oven to 400 degrees. Place the griddle face down in the oven with a cookie sheet on the rack underneath it to catch grease drips. Heat the griddle for about 1 hour. Carefully pull the pan out and allow it to cool to room temperature. Remove the cookie sheet from the second rack. Repeating this process several times will create a stronger non-stick surface. The cast iron will begin to appear discolored. Cooking on the skillet will begin to turn it the dark black color that is natural for well seasoned cast iron. After the initial seasoning process is completed, wipe the griddle with a light coat of canola oil and store it. After each use, wash the griddle in regular dish water. Rinse it completely and dry it thoroughly. Wipe it with a light coat of canola oil after each use.

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Sandy -
July 09, 2013
A:

Thank you for choosing ManageMyLife.com. I understand how important it is to know how to season and maintain a griddle for optimum use. This is great information, Sandy! We appreciate your input on this matter. Have a great day and I hope we can help you with any questions and repairs in the future. Thanks for using ManageMyLife.com.

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Lokelani -
Sears Technician
August 21, 2013
A:

Thanks Lokelani, but I was quoting another Expert -- Expert Maestro from Feb 05, 2008. So, for five years customers have been asking the same question. It would be TERRIFIC if SEARS began to include this instruction AUTOMATICALLY with Kenmore stoves that have a griddle component. And, if it came up as an answer when "season griddle" is the search term. Customers who don't have the proper instructions get frustrated and complain on other sites (such as Consumer Reports) that there is a product defect when really all it takes is an instruction in the owner's manual to show them how to prepare the griddle for use. For many people, this may be their first experience using cast iron cookware and because no instructions are provided with the Sears Kenmore griddle, they get confused and frustrated when really this is a great tool if you can figure out how to use it properly.

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Sandy -
August 21, 2013
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