Model #M-625 TOSHIBA VCR

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Question and Answers


Kenmore water softener will not go into brine fuctions.


I understand that your water softener is not going into the brine cycle. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina F. -
June 26, 2012

Hello Kevin,

I would like to assist you with your softener problem. I assume that the motor is turning correctly and that there is no brine being flushed through the system. This is due to the venturi that draws the brine out of the tank, being plugged up. I have attached a diagram with the parts to clean and check, at the end of this reply. Here is a link to the valve assembly parts page that has any of the parts that may need to be replaced.

Be sure to switch the water valve on the back of the machine off before servicing this item. Once the water is off, slowly unscrew the cap (#90) at the top of the venturi assembly to relieve pressure. A little bit of water will leak out. Take note how the parts are removed, you may want to take a digital image at each step. Rinse out any debris and be sure that the two rubber washers (#86, #84) and the small cone filter (#83) are not clogged. There are times when the rubber disk (#85) needs to be replaced. Reassemble the parts and switch the valve back on, from bypass and check for leaks. Cycle the unit and it should now be working correctly.

Let me know if I can assist you further.

Jerry C

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Jerry C -
Sears Technician
June 29, 2012
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What could cause an E-1 error message and a clicking sound on my iron filter?


The E-1 error code is most likely caused by the either the rotor being jammed/stuck or the motor gear stripped or has failed.

There could be a possible loose connection to the position micro switch or face plate too, although it's not too likely. It could be a failed face plate or micro switch also but not likely.

I recommend removing the motor and see if you can rotate the valve cam and gear (key#56) with a pair of pliers. If it rotates manually with little effort I recommend replacing the motor.

You can find the owner's manual online at our Manage My Home website. On the home page, hold your mouse over the square labeled "HOME" in the upper left of the page and choose the option "Products and manuals" from the drop-down menu that appears.

Then enter the following information in the search fields:

Type of Product: Water treatment/Filter


Model no.: 625.349223

If you have any trouble accessing the manual, please call the Manage My Home Member Services Team at 1-800-803-6775, between 8 a.m. and 8 p.m. Central Time. They will be more than happy to help you track down the manual.

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Joey S -
Sears Technician
June 11, 2008

Why does my water softener show SR21?


The SR21 you are seeing is a code the control board uses to be sure it calculates volumes correctly for each model. Some electronic controls can be used on a variety of models but SR21 is the correct code for this model so everything looks okay there. The 2.0 you are seeing is a testing number, just a record of tests the system has done.

The fact that you are using no salt indicates that the softener is never going through a recycle or recharge. It is during the recharge that salt is used to clean the resin so that it can then softener your water. Possibly the venturi assembly is not operating properly due to a blocked drain hose or debris, or it could be an issue with the circuit board itself. This model is an on-demand one, meaning it uses a small turbine wheel to count gallons of water going through the unit to determine when the recharge needs to occur, so the problem might also be in that assembly. If so, you can still turn on a recharge manually as one of the options on the controls to see if everything else works normally.

Your owner's manual will advise you how to work through the controls and provide the basic troubleshooting needed. Unfortunately, this particular manual is not currently online at Manage My Home, but you can go to and the excellent troubleshooting animation there will walk you step-by-step through the basics to help determine the problem and resolve it.

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expert -
Sears Technician
January 17, 2008