Model #M167W JENN-AIR Countertop Microwave

  • Control Panel (upper)
    3 Results
  • Base
    3 Results
  • Internal Controls (upper)
    3 Results
  • Door (upper)
    3 Results
  • Trim
    3 Results
  • Interlock Switches (upper)
    3 Results
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Question and Answers

Q:

JennAir m167w no power M167W Jenn-air Jenn-air microwave

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry the microwave is not working. I know what a time saver the microwave is and I am sure you want this issue fixed quickly.  In this case I recommend you check the breaker to see if it has been tripped. If the breaker is fine, I recommend you have the microwave serviced by a qualified technician. 
 
We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. Special equipment is needed to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 
 
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 
 
Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.
 

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Rachel Morgan -
Sears Technician
April 07, 2015