Model #LSQ9549LW3 WHIRLPOOL Residential Washers

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Question and Answers

Q:

Whirlpool Ultimate Care II (Model # LSQ9549LW3) doesn't drain properly. It does spin and water drains from tub during spin but not when it should.

A:

Used appliances can save money short term but may need repairs as you have found. It seems you have nearly fixed this problem. While you wait for the expert to review you model you might check the first link below which has a video to show how to check the pump and clear any clog. Also I know the drain hose should not be too far down the drain pipe. The second link is a video that may help with that. Hope some of this information helps.

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Barbara H. -
July 03, 2011
A:

The problem has NOT been fixed but I wanted to give an update on this! Looks like it's probably not the pump at all because the water will drain during spin cycle. I had ruled out the motor b/c it will spin on HIgh Spin mode. But what I failed to realize is that it will not spin on Low spin. I also think it's not doing low agitation, only high agitation but this I am not certain of as I'm not sure how to tell the difference. Since this is a direct drive motor the fact that it is not pumping or spinning on low makes me focus on the motor rather than the pump (especially if it's not agitating on low, either). So now my question is: does the drive motor switch need to be replaced or the whole entire motor?

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Lebenny -
July 03, 2011
A:

Another update (sorry, just trying to provide as much info so the correct diagnosis can be made). I have been primarily testing on the Normal cycle which agitates (at least on high) but only drains when spinning. None of the other cycles (hand wash, perm press, delicates) work at all. The washer will fill but then goes silent on these cycles. I cannot even hear the motor humming. I only hear the timer ticking every 10 seconds or so. Before the rinse cycle on all 4 cycle settings the motor seems to attempt to turn on, but then suddenly stops. I presume it tries to turn on when it's supposed to be draining but it turns off before any noticeable amount of water is drained. Also, I examined the motor coupler, which is completely intact.

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Lebenny -
July 03, 2011
A:

Hi Lebenny,

Thank you for submitting a question to Manage My Life.

I am sorry you are having problems with your washer.

From your description and updates most likely you have a timer or wiring issue. Some washers will not drain and spin with a bad lid switch, this washer will not run the motor at all if the lid switch is bad. So we know the lid switch is working.

If the washer agitates in one cycle but not in another most likely it is a timer issue. You also stated that the washer completed one cycle but will only fill in others. This is also most likely is a timer issue. The only way to be sure is testing voltages. The diagnosis of this issue will require the use of an ohm/volt meter and you will have to perform ohm checks and/or live voltage checks. If you have an ohm/volt meter and are confident in your technical abilities, please reply below and I will be happy to give you the checks.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

Thanks again for using Manage My Life.

Landell

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Landell -
Sears Technician
July 04, 2011
A:

Thank you, Landell! I have become quite handy with taking apart the machine but electrical issues is where I must draw the line. I do not even own a ohm/volt meter, although I can uninstall the timer and take it somewhere where it can be diagnosed as faulty. If it is the case that the timer is bad I will have no problem purchasing a new one and installing it myself. Of course, I have to ask - are you sure it's unlikely to be a motor or start switch issue? The motor is a 2-speed motor. Maybe it burned out on the low speed but will operate fine on the high speed. Why do you think it's unlikely that would be the cause of all this mess? I believe in your knowledge - I just don't want to order and install a new timer to have the problem persist since timers and other electrical components cannot be returned and the timer is a rather costly part itself. Thank you again!

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Lebenny -
July 04, 2011
A:

Hi Lebenny, The only way to be sure is to ohm the motor windings and check voltages. I never rule out any components until proper testing is done. I was simply stating that the most likely issue would be the timer, however I would not commit myself to that without diagnostic proof. At this point I recommend having a trained technician with the diagnostic tools needed evaluate your washer. I added a link below that you may use if you would like a Sears tech to come to your home. Thanks again for using Manage My Life. Landell

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Landell -
Sears Technician
July 04, 2011
A:

If I told you the timer clicked during operation would that be considered normal or a symptom of a failing timer. The clicking isn't rapid, it's one click every few seconds throughout operation in all cycles. I'm not sure if this is normal for these types of timers.

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Lebenny -
July 04, 2011
A:

Hi Lebenny, That does not sound like normal operation, but the only way to be sure is to do further checks. As I stated previously I am not committing myself to guessing. You can obtain an ohm/volt meter at most major hardware stores including Sears for around $20.00. Landell

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Landell -
Sears Technician
July 04, 2011
A:

I just wanted anyone who may have been following/stumbled upon this question thread for insights on their washer problem to know that it appears my issue has been FIXED! WooHoo! Thanks to Landell's wonderful help, I took a gamble and ordered a new timer. That was all the machine needed! After countless hours of trying to understand what was wrong so I could protect the money I'd spent on a used machine and avoid too much more expense, it's nice to know that I was able to get my machine operating correctly for $80, the cost of the timer. I'm super glad I didn't have to call a technician or buy a new unit. Installation of the timer was very easy, especially once the console was unscrewed. Two screws and 10 minutes was all it took. Hopefully someone else can reap the benefits of this question thread, too.

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Lebenny -
July 07, 2011
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Q:

Can 2-speed Washer motor burn out at one speed but not the other?

A:

A Washer is definitely something we depend and when starts malfunctioning it can be a big inconvenience. I have attached some links below well you are waiting for an expert to reply , that give great information on way this may be happening. Hope it helps!

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Priscilla V -
July 04, 2011
A:

Hi Lebenny,

Thank you for submitting a question to Manage My Life.

Yes it is possible for one winding to work and another to not. But as I have told you in your previous questions it can also be a bad timer or bad wiring.

The ONLY way to know for sure is to use an ohm/volt meter and perform the proper testing. I am giving you the wiring diagram and motor winding ohm values for this washer below. Ohm the motor, and if the windings read close to the values given below, you will then need to check continuity of the wires between the motor and the timer. If the motor windings are good and the wires are intact, you may then safely assume the timer is bad. If the windings are out 10 percent (+/-) then the motor most likely needs to be replaced. If one or more of the wires read open, you will need to repair or replace the wire(s).

Also, here are links to your previous questions on this washer;

  1. Whirlpool Ultimate Care II (Model # LSQ9549LW3) doesn't drain properly. It does spin and water drains from tub during spin but not when it should.
  2. Is the motor broken on a direct drive washing machine if it will spin but not drain? .

Please perform the diagnostic tests detailed here and report back with your findings.

Thanks again for using Manage My Life.

Landell

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Landell -
Sears Technician
July 05, 2011
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Q:

Is the motor broken on a direct drive washing machine if it will spin but not drain?

A:

Manage My life is here to help! The experts provide great advice and will be sure to provide you with the information needed. It usually takes 24-48 hours to receive a response. Have a great day!

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Jackie S -
July 03, 2011
A:

Hi Lebenny,

Thank you for submitting a question to Manage My Life.

I am sorry you are having problems with your washer.

I see that I have answered a previous question from you today. Here is a link to that question; Whirlpool Ultimate Care II (Model # LSQ9549LW3) doesn't drain properly. It does spin and water drains from tub during spin but not when it should. .

I hope this is helpful. Check the things I have covered here and if I may be of further assistance as more details become available, please reply to this post.

Thanks again for using Manage My Life.

Landell

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Landell -
Sears Technician
July 04, 2011
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