Model #LFX23961ST LG Bottom-Mount Refrigerator

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  • Freezer Parts
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  • Dispenser
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  • Ice Maker & Ice Bank
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Question and Answers

Q:

LG french door fridge that has the ice maker door/cover will not stay closed inside the fridge.

A:

I know this has to be frustrating. Managemylife.com is always a great resource to find the answers to just about anything. I know this information can be very helpful for you to have. While you have been waiting for your expert to respond, I did some research but I was unable to locate information that would be helpful with regards to your question at this time. Your expert will be answering you within two business days but usually sooner. Thank you for using Manage My Life.

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James -
November 26, 2011
A:

Sears has a Kenmore model with this same door and also sells the LG product. We have had not reported failures of the door or door latch.

Sears monitors parts usage on products and if the failure rate exceeds a set limit, a bulletin is issued and parts are replaced. There has not been a bulletin on the icemaker door in your refrigerator.

I think if you replace the complete door you will have good service from the refrigerator.

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Jimmy K -
Sears Technician
November 29, 2011
A:

I also have an LG French Door fridge that is a different model (LFX25975ST, 2009) whose ice door plastic latch also broke after almost exactly two years. After doing a lot of research I finally found the part no., and called the LG customer support number. They gave me the phone no. for their main parts supplier (as of June 2013, anyway)-- 877-389-6384 which is LGE.AndrewsElectronics.com They were very helpful. I ended up having to talk to someone as their website had problems recognizing my address. Anyway, the part is called "Freezer Door Assembly" (for my particular model the part # is ADC33751125) and it was $63.66 plus $10 for UPS ground. I ordered Mon. and received Fri. Easy install, though there is a plastic piece in the bottom right corner that is kind of tricky to remove in order to access the screws to remove it. In my case, it popped off, and fortunately didn't break. However, it was easy to pop on to the new assembly after I put it in place, and is for cosmetic purposes. My "lesson learned" is that I probably was accessing the ice bin by opening the door too often. I need to get used to accessing ice via the exterior dispenser, and trust that the ice lever will shut off as it's supposed to when full. After 20+ yrs. of homeownership, this is the first time I've had an automatic icemaker, and I've heard of others' jamming. But it was nice to know that I didn't have to pay $200 to replace it if I have to.

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MaureenK -
June 14, 2013
A:

I have the LKX23961ST refrig-freezer. The ice duct cap does not close after ice is dispenced. This causes the obvious steady loss of cold air with resultant decrease in ice and refrigerator cooling. The only thing I find is a replacement cap which has electrical connections. Is this cap operated electrically? If so what is the problem - the spring or the electrical control??

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Morgan -
January 19, 2016
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Q:

LG LFX23961St Upper DOOR Bushing LFX23961ST Lg Bottom-mount refrigerator

Q:

Doesn't make ice LFX23961ST Lg Bottom-mount refrigerator

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
December 05, 2013

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