Model #LDG3017ST LG Free Standing, Gas

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Question and Answers

Q:

We purchased a 30" gas freestanding LG double oven which was delivered on 2/23/13.

A:

Managemylife.com is always a great resource to find the answers to just about anything. I know this  information can be very helpful for you to have. While you have been waiting for your expert to respond, I did some research but I was unable to locate information that would be helpful with regards to your question at this time. Your expert will be answering you within two business days but usually sooner.

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Anna T -
April 23, 2013
A:

Ok.

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Shari -
April 24, 2013
A:

I am not aware of any problems or common issues with that model of LG double oven. You are probably correct about the noise being caused by metal contracting. Since the oven is brand new, you may consider having a service technician examine it. The technician can check for any potential problems while the oven is still under warranty.

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Lyle W -
Sears Technician
April 24, 2013
A:

Well, that's a good answer however when I called Sears Service, they did offer a service call but if the serviceperson didn't find anything or wasn't sure of a "fix", I'd have to pay for the service call. I told them that's ridiculous as the oven is so new. They then said if I did joined this site and an "expert" thinks I should have a techician come out, I wouldn't have to pay for the call. So, how does this next step work?? Seems like a bunch of steps that really shouldn't happen - no disrespect to you but I spent $1965.02 just a couple months ago and have to email a site for an answer? Would this still be covered under LG?

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Shari -
April 24, 2013
A:

Based on your description, I recommend that you have a service technician examine the range under the warranty. Based on that recommendation, you should not be charged for service if the technician finds that the noise is normal and nothing is wrong. Let the phone agent know that we recommended the service call and the will set up the warranty service. You should not have to worry that you will be charged anything based on my recommendation. If you need more help, let me know.

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Lyle W -
Sears Technician
April 24, 2013
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