Model #KSRX25FNST01 KITCHENAID Side-by-Side Refrigerator

  • Cabinet Parts
    3 Results
  • Refrigerator Liner Parts
    3 Results
  • Refrigerator Shelf Parts
    3 Results
  • Freezer Liner Parts
    3 Results
  • Motor And Ice Container Parts
    3 Results
  • Refrigerator Door Parts
    3 Results
  • Freezer Door Parts
    3 Results
  • Dispenser Front Parts
    3 Results
  • Air Flow Parts
    3 Results
  • Control Parts
    3 Results
  • Unit Parts
    3 Results
  • Icemaker Parts, Parts Not Illustrated
    3 Results
Find part by diagram >

Question and Answers

Q:

now the ice maker isnt working

A:

Fixing one problem and finding anoyher can be discouraging. The experts here are great at figuring out these issues but will need the complete model number to provide the best answer possible. Just click reply and add the additional information.

Read More
Barbara H. -
March 17, 2012
A:

ok. it says ice maker model GSI-26. refrigerator model number is 25351692100.

Read More
susan -
March 17, 2012
A:

Thank you for your question. I know it can be disappointing when the icemaker stops working. A good check to see what is happening will be to manually cycle the icemaker. To cycle this icemaker, pull the front cover off and you will see a large and small gear. Turn the small gear counterclockwise about a 1/4 turn and the icemaker will start (see image). Toward the end of the cycle, it should fill with water. If it cycles but does not fill and if you hear a humming sound, it will lead back to the valve. If it does fill, it will indicate that either the icemaker # 5303918277 has failed or the temperature in the freezer is not cold enough (below 12 degrees) to cycle the icemaker. If it's not cold enough, usually adjusting the control to a colder setting will correct this. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Read More
Scott D -
Sears Technician
March 20, 2012
A:

WARNING.....before you have SEARS to your home for repair/service you might want to reconsider after reading my post. BE AWARE OF FLAT RATE FEES! My ice maker on my Kenmore Refrig./Freezer stopped producing ice. I phoned for service and was explained about the $65.OO fee "just to come out" to diagnose the problem, which I was ok with. Upon arrival the service tech had it diagnosed in under 5 min. , which turned out to be the Module. I was given a price for a new vs rebuilt, which was alarming to say the least! $158.87 for a REBUILT module. I then asked the fee for installation....alarming as well. $217.75 (this included the tax AND the 65.00 service fee). I quickly did the math and realized it was $152.75 to install. At this point I asked the tech how long the job was going to take for this amount of money.....he LAUGHED and never appropriately answered my question and ultimately was my fault for not pursuing for the correct answer !!! After authorizing the job to be done, the tech went to his van for the part.....had the broken Module out and the "rebuilt" one installed in LESS than 10 MINUTES!!!! Total time involved, including diagnosis was UNDER 15 min. for a total bill of $376.62. With all said...we were grossly overcharged for services and after calling and emailing many different contacts, we were reimbursed for the $65.00 service fee and were explained about their "FLAT RATE FEE"...based on the JOB...NOT THE TIME!!!LOL Charging $152.75 for 10 minutes....SHAME ON YOU SEARS. We will never purchase another SEARS product again and others should think twice before utilizing their services. Your best bet....call a local repair service!

Read More
Lisa Ramos -
March 30, 2012
A:

Hello Lisa Ramos. Thanks for that heads up on the current service pricing. Sears recently changed their flat rate pricing policies. They used to charge $130 for a trip and the labor to fix the problem. The current pricing structure for labor begins with a diagnostic trip of $65 to $75 in most areas. That initial trip fee can vary based on the geographic region and the type of appliance being repaired. For that initial trip fee, the appliance will be diagnosed and you will receive an estimate for the repair that includes parts and labor. The labor fee is not based on the time that the repair will take. It is based on the job that will be performed. I apologize for the Sears Technician laughing about the amount of time that the repair would take. That was inappropriate. I agree that you should be careful when scheduling service by Sears or any other service provider. If you are confident in your ability to perform minor repairs, I recommend that you visit our Manage My Life website and try to get some troubleshooting/repair advice before calling a technician. We always try to help you fix an appliance problem yourself when possible. We have a good success rate with most ice maker problems. There are times when a service technician is necessary. I am sad to hear that you will no longer be our customer. I hope that one day we can turn that situation around. If you ever need more help with an appliance, please allow us to help you through this website. We are always standing by to assist you. By the way, we will help you with any appliance, even if you did not buy it at Sears. Thanks.

Read More
Scott D -
Sears Technician
April 02, 2012
A:

Lisa Ramos: A customer support representative has made multiple attempts to contact you at the email address you used to register for this site. We would very much like to resolve your complaint about your experience. Please let us know if there is a better way to get in touch with you.

Read More
Lindsay S -
Sears Technician
April 11, 2012
A:

LINDSAY: Ironically I did not receive ONE email from a SEARS representative regarding this complaint asking to resolve this matter. I did however, receive several emails asking if "my question had been answered" and I replied to "survey" questions asking "how the service was on this site" and again explained my disappointment. I also responded to a survey call after my Service appt. and explained to them how disappointed I was. I find it puzzling that you responded saying a customer support representative has made multiple attempts. I believe I have made MULTIPLE attempts, but SEARS did not seem interested in a resolution, even after I explained to them of my intent to post my experience on this site. I would be happy to speak to you regarding this dispute. If you look up my acct. under LISA RAMOS, you should have my contact numbers and in fact, this info should have been available to you if I was NOT responding to your emails!!!! If you can not locate this info, the claim number is #5898187. Hope to hear from you soon.

Read More
Lisa Ramos -
April 11, 2012
A:

Today is April 14th...still have not heard a word from a Customer Service Representative and my email is working just fine!!! LOL SEARS.....who are you trying to fool? Your comment above was made as an attempt to pursue customers that you have tried to reach me. This is NOT the case.........

Read More
Lisa Ramos -
April 14, 2012
A:

I have a kitchenaid ref model ksrx25fnst01 I have put in a new icemaker and a remitter and sender It makes only 1 batch then wony dump any more why not

Read More
Anonymous -
February 27, 2013
A:

If the optic boards and icemaker have been replaced and it will only harvest one load of ice, the problem could be with the freezer temperature. If the temperature gets above 12 degrees, the icemaker may stop working. To check the temperature, place a thermometer between some packages. Air temp is not a good check. If the temperature is too warm, usually adjusting the control to a colder setting will correct this. I hope this will help you.

Read More
Scott D -
Sears Technician
February 28, 2013
See more answers
Q:

side by side fridge kitchenaid

A:

Managemylife.com has answers to questions and concerns you may have on the Kitchen aid refrigerator. I am providing a link on a similar question on another refrigerator. Hope this is helpful while waiting for specific information on your model.

Read More
Anna T -
September 21, 2012
A:

Thank you for your question. I suspect the evaporator is building up with a lot of frost and probably preventing the fridge section from cooling. If the fan motor is running, then yes, this will be a problem with the defrost system. A good check for this will be to manually advance it into a defrost cycle. To place it in the defrost cycle the following must be done in the order listed.

  1. Disconnect the power
  2. Turn the thermostat off and leave it off
  3. Reconnect the power
After a few minutes now, if you can hear a sizzling or popping sound inside the freezer, it means the heating element is working. This indicates, the defrost control board # 2252148 is not working on its own and will need to be replaced. If nothing happens, some voltage and resistance checks will need to be made. A technician may be needed to make these checks. I hope this will help you. If you would like more assistance, reply to this thread and I will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Read More
Scott D -
Sears Technician
September 24, 2012
See more answers
Q:

Icemaker does not make ice, need repairs

A:

The convenience of an ice maker is something we get used to and prefer not to do without. I was able to locate a similar question from a previous expert post for this model that may help you get the ice clinking again. I attached the link below. Hope this helps!

Read More
Barbara H. -
December 17, 2010
A:

Thank you for your question.

Here is the link to a previous answer from Lyle W. to help you with this problem.

Thank you for using Manage My Life.

How do I get my icemaker to work? There is no ice/water in the system anywhere.

Read More
Sam A -
Sears Technician
December 20, 2010
See more answers

Top Parts