Model #KSRS25QAWH00 KITCHENAID Side-by-Side Refrigerator

  • Front Cover
    3 Results
  • Cabinet
    3 Results
  • Refrigerator Liner
    3 Results
  • Refrigerator Shelf
    3 Results
  • Freezer Liner
    3 Results
  • Motor And Ice Container
    3 Results
  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Dispenser Front
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
  • Air Flow
    3 Results
  • Control
    3 Results
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Question and Answers

Q:

I have a KitchenAid Superba refrigerator that is leaking water into the bottom of the freezer side. I was told to take a q-tip and clean out something

A:

Having a Refrigerator that is not working properly can be quite a concern as well quite a disappointment. I have taken the time to research on the Manage My Life website and have been able to find some useful information. While you are waiting for an expert to reply I have attached a few links below if you would like to take the time to view. Hope the information provided is useful.

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Priscilla V -
January 13, 2011
A:

I understand your concern. The information you have received is good but this model will be slightly different. This problem occurs when the drain system gets frozen. Each time it goes into a defrost cycle, the water run-off from the evaporator, will now run into the bottom of the freezer, instead of going down the drain. To clear the drain will require taking everything out of the freezer including the icemaker, so the back panel can be removed. I'm attaching a picture with instructions to remove the icemaker. Now with the back panel removed, you will be able to see the bottom drain trough, which will be full of ice. Remove the ice and you will see the drain hole. Pour hot water into the drain until it clears and runs down into the bottom drain pan. Sometimes this can take awhile. It should be the same procedure for the Kenmore refrigerator. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
January 14, 2011
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