Model #KSRS25IKWH01 KITCHENAID Side-by-Side Refrigerator

  • Cabinet/literature
    3 Results
  • Refrigerator Liner
    3 Results
  • Refrigerator Shelf
    3 Results
  • Freezer Liner
    3 Results
  • Motor And Ice Container
    3 Results
  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Dispenser Front
    3 Results
  • Air Flow
    3 Results
  • Control
    3 Results
  • Unit
    3 Results
  • Ice Maker/optional
    3 Results
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Question and Answers

Q:

Freezer and refrigerator are not working

A:

The refrigerator is such a critical part of the kitchen it would be a concern to have both the refrigerator and freezer stop working. While you wait for the expert to review this model, you can check a similar question from a previous post if you like. I attached the link below. If you would like to schedule a technician visit to diagnose and make repairs, an option is the Sears Home Services link below. I hope this is resolve quickly for you.

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Barbara H. -
September 24, 2011
A:

If the fan in the freezer is working then there is power to the unit. If the freezer doesn't work then the refrigerator section will not either.

What I suggest you do first if you wish to check before calling service is see if the compressor is running. It should be warm/hot to the touch and you should notice it vibrating. The compressor condenser fan must be working.

If the compressor is running but nothing is cold then there may be a sealed system problem.

Let me know what you find and we'll figure out the next step. Thanks for the question.

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Fred M -
Sears Technician
September 26, 2011
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