Model #KSRS25IHWH02 KITCHENAID Side-by-Side Refrigerator

  • Cabinet
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  • Refrigerator Liner
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  • Refrigerator Shelf
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  • Freezer Liner
    3 Results
  • Motor And Ice Container
    3 Results
  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Dispenser Front
    3 Results
  • Air Flow
    3 Results
  • Control
    3 Results
  • Unit
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  • Icemaker
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Question and Answers

Q:

Water & ice dispenser not working KSRS25IHWH02 Kitchenaid Side-by-side refrigerator

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
December 06, 2013
Q:

Kitchen aide fridge icemaker led off, no water filling

A:

Ice is very important to beverages especailly with the drinks hot so pop in a couple of ice cubes and you have a nice cold drink. While you are waiting on an expert to answer your question, I found this great link on your question. I have attached the link below. Hope this helps!

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Dezeray S -
March 07, 2011
A:

I know it's frustrating when the icemaker stops working. The information you have already received is correct, to check this icemaker and water valve. Now, if the Led light is out, it would indicate a problem with the optic boards, which will prevent the icemaker from working. In this case, first disconnect the power cord for 30 seconds and then reconnect it. This will reset the boards. If the Led light still won't come on, make sure there is no obstruction between the 2 boards. Make sure the shutter on the emitter board is closing and the receiver board is set to the on position. If these checks are good, the optic boards # 4389102 will need to be replaced. Both boards come together as a kit. It�s available at SearsPartsDirect . I'm attaching a picture with instructions to access and replace these boards. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
March 08, 2011
A:

Well, I finally replaced the emitter and receiver boards. Everything appears to be working. But now, because I'm incredibly impatient, I would like to see some ice! Is there any way to determine how long it should take until I hear water filling the ice maker and/or ice cubes to be made? I don't hear any activity. Thx for help, Bob

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bduero -
September 12, 2011
A:

Still no ice. I followed test procedure in another thread and jumped blk to blk/white wires on recceiver board connector, and L to V on the module. Water came out fine, so I assume the water valve is okay. Do I also assume the icemaker is the problem and needs to be replaced? If there is something else to try, please advise, otherwise I would appreciate the icemaker part number so I can order it. Thank you, Bob

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bduero -
September 12, 2011
A:

First make sure the new optic boards are working. Check the led light to see if it's blinking twice, pausing and blinking twice again. It should do this as long as the door is open. Now press the little flapper door closed and the led should stay on. If it does this, the boards are working ok now. Before replacing the icemaker, I suggest waiting at least 24 hours. If there is still no ice, and based on this latest information, the icemaker # 2198678 will need to be replaced.

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Scott D -
Sears Technician
September 13, 2011
A:

I now replaced the icemaker....success, so far! But a question.......after I installed the new optic boards, I did have to reset them by powering down and up, and after I installed the new icemaker, all was working fine. At one point though, I opened the freezer door, the optic LED was off. I simulated closing the door (by pushing in the door switch at the top) and the LED came on and operated "normallY" (as it usually does with the door open). I repeated simulating opening and closing the door a couple times, then when I was ready to throw in the towel, I closed the door, and the ice machine cycled, harvesting a batch of ice. Then the LEDs were "back to normal"....flashing twice when I opened the door. So, do the LEDs operate a little differently at different points in the icemaker cycle? Was that just some coincidence? After 17 hours, the ice bin is about 1/2 full. So does it sound like normal operations? Appreciate response, Thx for help.....

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bduero -
September 16, 2011
A:

I can understand your concern. From what you are describing, it's possible there could be a loose wire connection someplace. Maybe at the door switch or the boards. It could be a defective door switch but it�s not very likely. However, if the ice bin is half full now, it appears to be working ok. If it continues making ice, it should be ok. However, if it stops producing ice, the wire connections and switch will need to be checked. I hope this will help you.

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Scott D -
Sears Technician
September 17, 2011
A:

Well, the icemaker quit again. I heard it trying to cycle, opened the door, found the ice bucket half full, the optic board red light off. I turned off, let it sit a few minutes, turned back on, the lights came back on and were blinking twice. Shut the door, heard it try and cyle, opened the door....nothing, lights back off. I poked around a bit. The black water hose seems to be very solid. Should it be, or could it be frozen? If it is, how do I rectify? If not, any other ideas? Thx....Bob

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bduero -
May 05, 2012
A:

If the black fill tube feels solid, it would indicate that it's frozen. A hair dryer can be used to thaw this tube but be careful not to get it too hot. If the light on the optic board is not working, this could be a double problem and the boards may need to be replaced. Normally with the door open, it should blink twice, pause then blink twice again. It should do this as long as the door is open. If the flapper door is held in, the led light should then stay on solid. I hope this will help you.

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Scott D -
Sears Technician
May 07, 2012
A:

Thanks. The optic board and light are working as they should. I will try thawing out the fill tube as you suggested. Any thoughts on why the black fill tube froze?

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bduero -
May 07, 2012
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Q:

How to connect water valve #4389177?

A:

The electrical connections on this valve are normally the same, as the valve it replaces. I will need the model number of your refrigerator, to determine if it's different. Most of the time, the difference in the original and this valve will be how the water lines connect. I'm sending you some pictures and information on the water line connections. If you need more assistance, you can resubmit your question with more details and please include a complete model number.

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Scott D -
Sears Technician
October 16, 2009
A:

Kitchenaid model no. KSRS25IHWH02

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Eldon -
January 29, 2011
A:

need water line connections for Kitchenaid Mod. # KSRS25IHWH02

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Eldon -
January 29, 2011
A:

need water line connections for Kitchenaid Mod. # KSRS25IHWH02 FOR installing water inlet valve 4389177

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Eldon -
January 29, 2011
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