Model #KSRS25IHSS02 KITCHENAID Side-by-Side Refrigerator

  • Cabinet
    3 Results
  • Refrigerator Liner
    3 Results
  • Refrigerator Shelf
    3 Results
  • Freezer Liner
    3 Results
  • Motor And Ice Container
    3 Results
  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Dispenser Front
    3 Results
  • Air Flow
    3 Results
  • Control
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Question and Answers

Q:

my kitchenaid freezer over flow with ice and frozen water. what can be the cause of it?

A:

Thanks for contacting manage my life about your refrigerator model KSRS25IHSS02; sorry you are experiencing this problem. Based on your description of ice forming in the freezer section and you did not mention the ice maker overflowing, I suspect the problem is a clogged defrost drain line and/or drain trough. The most common reason for ice buildup in bottom of freezer section is caused by a clogged defrost drain trough. When the defrost system melts frost from the evaporator coils the condensed water flows into a drain trough and then out through a tube to the underside of the unit. Here it is evaporated by the air movement and heat of the condensing unit.   However if the drain trough located under the evaporator coil in the back of the freezer compartment gets clogged the water will overflow the trough and run to bottom of freezer where it refreezes builds up and will even flow into fresh food section and run out of freezer door. The solution to this would be to clean the drain trough and tube. First you will need to completely deice the freezer section. This can be accomplished by unplugging the refrigerator, (store food elsewhere) open doors and allow about 8-10 hours of melt time.(be prepared for water on floor)  Once all ice has melted you will need to remove back freezer panel(from inside freezer) to access drain trough, Use air pressure to blow through the drain hole and this will flush out any debris  that is clogging the drain. After blowing out rinse with warm water and some baking soda mixture (1 part soda 10 parts water) Reassemble freezer panel and re-apply power. I hope this helps, if you need additional assistance please reply with more details and I will be happy to respond. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.Ron H.  

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Ron H -
Sears Technician
August 21, 2013

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