Model #KSRP25FNWH00 KITCHENAID Side-by-Side Refrigerator

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Question and Answers

Q:

BROKEN ICE MAKER - Kitchenaid Fridge - MODEL# : KSRP25FNWH00

A:

Thank you for your question. I know this would be upsetting. I cannot speak to the advice you have received.  Replacing the ice maker may be the solution. First, be sure the water fill tube above the ice maker is not frozen shut.  Sometimes, you can do a quick check to see if the ice maker will make ice and harvest bu using a baster to fill the ice trays. If it then operates correctly, the ice maker is fine. I have attached an image below that you can use to initiate a quick optics test. If the ice maker will not operate, the replacement of the ice maker is the most likely resolution.  You can order parts at Sears Parts Direct . If you would feel more comfortable having a technician diagnose and make necessary repairs, a technician can be scheduled at Sears Home Services. Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
August 23, 2013

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