Model #KSRG25FKSS16 KITCHENAID Side-by-Side Refrigerator

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  • Icemaker Parts, Optional Parts
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Question and Answers

Q:

Ice Maker stopped working on my KITCHENAID Model KSRG25FKSS16 Side-by-side refrigerator. Can I access repair/troubleshooting information?

A:

I'm sorry about the difficulties that you are experiencing with your Kitchenaid refrigerator's icemaker. I did some research at managemylife.com and found an expert answer to a similar question that may assist you until your expert can respond. I have attached the link below. If you decide to schedule service, and have a qualified technician help you, I have also attached a link to searshomeservices.com. I hope these links will help until your expert can respond.

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James -
April 06, 2011
A:

Thank you for your response, James. However, my problem remains and am awaiting an 'expert' response hopefully. (The link you provided was somewhat informative but didn't help with a solution.) Thanks for trying... I did try some things and have more info and clarification to the problem which I'll post in a follow-up message in a short while... Thanks, Ken

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kenr50 -
April 07, 2011
A:

I'm sorry you are having this problem. The information you have received from James is very good. Unfortunately, there is not a troubleshooting guide. However, I'm sending you more information for this type of icemaker. The icemaker in this model can stop working for a few reasons. Some are listed below:

  • The icemaker itself can fail
  • The water valve may not open
  • The optic boards can fail
  • The fill tube can freeze up
  • Freezer temperature not cold enough (should be 0 � 5 degrees)
The blinking led light can be flashing a code that will indicate the problem. If it flashes 2 times pauses and continues this while the door is open, it indicates the boards are ok. Now disconnect power to the refrigerator. To check this icemaker, slide it out, so the front cover can be removed, to access some test terminals. There is a clip located on the back right corner of the icemaker that will need to be removed, to slide the icemaker out. There will be a screw at the bottom of the clip holding it. You have already received this information. With the clip removed, slide the icemaker out and remove the front cover. You will now see the test terminals, which are marked (see picture). Now remove the 3 screws holding the receiver board on the right side and disconnect the harness from the board (see picture). Place a jumper between the black and black/white wires (see picture). Now use a second jumper and place it between the L � V terminals on the module. Reconnect the power and with both jumpers in place, water should now flow to the icemaker (be prepared to catch water from the fill tube). If water does flow, the icemaker will need to be replaced. If no water flows but you can hear a humming noise, the water valve will need to be replaced. If nothing at all happens, some voltage checks will need to be made. I hope this will help you.

If you do not feel confident repairing this problem or doing any voltage checks yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . If you need more assistance additional details will be helpful.

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
April 08, 2011
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Q:

How do I unfreeze the icemaker water line on a KitchenAid refrigerator model #KSRG25FKSS16?

A:

The icemaker will need to be removed to access the fill tube. I'm sending you some pictures with instructions to remove the icemaker. You will now have access to the fill tube and you can use a hair dryer to remove the ice (be careful and don't get it too hot).

There is a fix for this, which will require replacing the fill tube, with one that includes a heater. The new fill tube part number is # 4389174. It's available at SearsPartsDirect . This can be a very difficult part to install and I recommend having a technician install it. If you need more assistance, you can resubmit your question with more details.

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Scott D -
Sears Technician
October 30, 2009

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