Model #KSRG25FKBT04 KITCHENAID Side-by-Side Refrigerator

  • Cabinet/literature
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  • Refrigerator Liner
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  • Refrigerator Shelf
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  • Freezer Liner
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  • Motor And Ice Container
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  • Refrigerator Door
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  • Freezer Door
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  • Dispenser Front
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  • Air Flow
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  • Control
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  • Unit
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  • Ice Maker/optional
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Question and Answers

Q:

The unit is running, but not cooling, everything in the frezer is thawing out, and the refigerator side is not cold. Do you have any suggestions? KSRG25FKBT04 Kitchenaid Side-by-side refrigerator

A:

Thanks for contacting manage my life about your refrigerator model 10652552100; sorry you are having a problem with cooling, I will be glad to assist you. Based on your description of the issue there could be several things causing the non-cooling. Because the freezer section is affected as well as the fresh food section here are a few tips you can try yourself. _Always disconnect power supply before servicing the appliance and when testing live voltage be sure to wear proper safety equipment (gloves and eye protection) also be aware of sharp metals on product_First; be sure the condenser coil under the unit is clean and free of dust and lint clean if needed. Next be sure the condenser fan that moves air over the condenser coil under the unit is running (if compressor runs the fan should also run) replace if defective. Next check for a frost build up in the back of the freezer section, if there is frost try defrosting the unit by unplugging for 8 – 10 hour with doors open this will allow coil to defrost completely. (be prepared to deal with water on floor and relocate your food to a safe storage) If frost reoccurs with in five to seven days you will need to call for service.  After trying these tips you still have cooling issues I suggest calling for service.   If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services. Ron H.

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Ron H -
Sears Technician
November 19, 2013
Q:

Refirgerator manual

A:

Older owner's manuals can be hard to locate. I checked here at Mange My Life and at the Sears Parts Direct site and the owner's manual does not appear to be available for your model. If you can add some detail about the problems you are having with your fridge, the expert should be able to help and may be able to provide some technical sheets if available.

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Barbara H. -
January 29, 2011
A:

Here are the problems: The temperature is too cold in the frig part--vegetables are freezing in the vegetable drawers. But ice is melting where it is made and stored in the door of the freezer portion. It is a side by side Kitchen Aide refrigerator/freezer. The freezer temp is set half way between 1 and 4 and the frig temp is set at 1 (lowest). It has to be there to prevent veges from freezing--but I think that affects the freezer and makes the ice melt. But if we turn up the freezer temp, then the frig gets too cold--it seems to just be a vicious cycle.

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Carol -
January 29, 2011
A:

I emailed the PDF file of the owner's manual to you.

Here are some tips for resolving the temperature problem that you are having:

  • Follow the tips in the owner's manual on adjusting temperature. I recommend that you go back to the middle settings and then gradually adjust the settings until you find ones that will work. You may need to adjust the refrigerator down and then the freezer down 1 or two settings to prevent the freezing. It may take several days to find settings that will work. Use a fresh glass of water placed on the lowest shelf in the refrigerator to check the temperature in the refrigerator after the 24-hour waiting period.

  • Make sure that none of the air vents are blocked as shown in the manual. Blocking air vents can disrupt the normal air flow and can cause cold air to migrate to an area in the bottom of the refrigerator that could cause your freezing problem.

If these tips don't help, reply with additional details and we will try to assist you further.

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Lyle W -
Sears Technician
January 31, 2011
A:

Lyle, Thanks--I will look at the manual. The regrigerator is already on the lowest setting and the freezer is almost the lowest--the ice cubes are melting and freezing together, so I don't see adjusting that temp down as a good solution, but maybe there is something in the manual. Thanks

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Carol -
January 31, 2011
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