Model #KSRB25FHSS04 KITCHENAID Side-by-Side Refrigerator

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Question and Answers

Q:

WATER UNDER FRIGE KSRB25FHSS04 Kitchenaid Side-by-side refrigerator

A:

I am sorry that you are having some difficulties with your refrigerator and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your research while you wait for your expert response.

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Joseph P. -
January 23, 2013
A:

Thank you for your question. I can understand your concern about the water leaking under the fridge. If it does stop leaking when the water supply is turned off, check the connections at the water valve and the filter housing. Disconnect the power and pull the unit away from the wall. Remove the back panel cover and you will be able to see the valve and the back of the filter housing. Most of these connections will be a push/pull type. I'm attaching a picture with instructions of how these fittings work. Sometimes just removing the water line and then reinserting it, will correct a leak. Other times cutting 1/2" off the end of the tube and then reinserting it will need to be done. If it still leaks, the part leaking will need to be replaced. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
January 24, 2013
A:

I have the exact same fridge. I'm getting water on floor, but only once in a while, maybe 3 ounces. I checked the pan and filter housing for leaks and there aren't any. I'm guessing it has something to do with the defrost cycle, again, because it's sporadic. Is there some sort of tube or channel which goes from the inside of the fridge to the pan??? Thanks in advance.

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BOB -
October 19, 2014
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Q:

Water coming out form the bottom KSRB25FHSS04 Kitchenaid Side-by-side refrigerator

A:

When it comes to water coming out from the bottom of your refrigerator can be rather upsetting as well quite concerning. I have done some research on the Manage My Life website and have located a link similar to your issue. While you are waiting for a detailed reply from an expert I have provided the link below. Hope this helps!

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Priscilla V -
January 23, 2013
A:

Hi,

Thank you for asking this question and allow me to answer it this way.

With the water filter sitting on the bottom of the refrigerator I would have concern for the filter housing and the water hoses to the filter housing. This would be the first place I would look to try to determine where the leak is coming from. The next thing I would check is the water supply tube. I would turn off the water to the refrigerator and dry up all traces of water and check if there is more water coming the inside of the refrigerator or from the defrost drain.
This is a problem that will need some observation to determine the cause of the problem.
Is the freezer and the refrigerator working correctly? If not this is the cause of the problem.
You could have a Sears Home Services technician out to troubleshoot and repair the problem if you would like. br>
I hope this answer is useful and that it helps you correct the problem with your appliance.
Thank you for using ManageMyLife.

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Bill__W -
Sears Technician
January 23, 2013
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Q:

Refrigerator door gasket replacement

A:

It is helpful to have instructions when replacing a part. I was able to find a link that includes helpful instruction to replace the door gasket. I attached the link below. An expert will respond shortly. I hope this helps.

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Jackie S -
August 17, 2012
A:

Thank you for your question. Replacing a door gasket can be a little tricky. The information you have received is correct. I hope it will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
August 20, 2012
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