Model #KSRA22ILSS03 KITCHENAID Side-by-Side Refrigerator

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Question and Answers

Q:

Water in Freezer compartment KSRA22ILSS03 Kitchenaid Side-by-side refrigerator

A:

Thank you for your question. I'm sorry you are having this problem with the water and I can understand your concern. This type of problem occurs when the drain freezes and I see you have already cleared the drain 3 times. If you have completely cleared the drain line, so the water ran down to the bottom tray and the drain keeps freezing closed again, there is a Heat Probe that can be installed to prevent this from reoccurring. The Heat Probe # 819043 is available at Sears PartsDirect and it will have instructions included. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
October 11, 2013
Q:

Water Leak in Freezer compartment KSRA22ILSS03 Kitchenaid Side-by-side refrigerator

A:

Thank you for the inquiry and for using SearsPartsDirect.com. 

I am sorry to hear about the slow water leak, I know how frustrating that can be, especially not knowing what the cause is. Keep in mind, water is going to travel in the means of least resistance, being said, it's likely the source of the issue will be with the water tube/fitting supplying water to the icemaker.

I would inspect the water line and fitting coming in to the icemaker and check for any moisture or leaks that could be migrating down to the base. I would also check the icemaker mold and make sure that it doesn't have any cracks that would allow seepage. If that checks out, you could have a frozen drain line preventing the water from the defrost cycle of the evaporator to flow into drain tube into the evaporator pan underneath the refrigerator. In that case, it would begin seeping out periodically and settling at the base of the freezer. 

To check the drain tube for icing, first disconnect power from the unit. With the back panel out, you will see the evaporator and directly under it, the drain trough. It will probably be full of ice. To remove the ice, you can use a hair dryer, hot water and a small screwdriver. Just be very careful with the screwdriver, not to poke a hole in the evaporator. When you get the ice out of the trough, you will see the drain tube/hole and it will be full of ice. Use hot water to clean the drain hole out. Keep pouring hot water and working out the ice with the screwdriver and wiping the excess hot water, until the drain is clear. 

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, click here to be directed to the page to set up service. 

If you have any further questions or inquiries, please don't hesitate to ask. Thanks for using SearsPartsDirect.com.  

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Jeff Wallace Sr -
Sears Technician
September 04, 2013

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