Model #KP-53V85 SONY Projection/Digital 42" and above TV

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Question and Answers

Q:

Sony TruSurround

A:

I can appreciate your desire to remedy this sound problem you're having with your TV.  I have located the owner's manual to your model, just in case you don't have one.  Click here to view your owner's manual.   I'm wondering if it might not be a main board problem.  I have located a link that will discuss your situation in more detail. 
Click here to view the link.  Though this link discusses a different model number,
the mechanics are likely going to be very similar.  Keep in mind that an expert will be
responding within the next two business days if not sooner and will likely offer you more information and
instruction.  If you feel you would need further assistance,  or if you feel like you would be more comfortable
having an expert resolve your issue, I would strongly recommend Sears Home Service.com. When you do,
make sure to take advantage of their 10% off coupon available to you for making your Sears Service appointment on line.  
Click here to open to their page for home service.  I hope this will help you and have a nice day.

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Henry -
June 06, 2013
A:

Hello Billy,

 

I'm sorry to hear that your audio is cutting in and out and I would like to assist you.  I suggest trying a different audio source than the one that is currently malfunctioning.  This could be an issue with a cable that is not completely plugged in.

 

Please reply with any other details that you may have and if you would like further assitance.

 

Jerry C 

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Jerry C -
Sears Technician
June 12, 2013
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