Model #KHHC2090SSS0 KITCHENAID Microwave/Hood Combo

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Question and Answers

Q:

microwave controller gone bad KHHC2090SSS

A:

Thank you for contacting SearsPartsDirect.com with your question about your Kitchenaid Microwave model KHHC2090SSS. I am so sorry the touch screen is not responding and you are getting a F9 Q error code. This code means that there is a Touch Communication failure. In this case I recommend you disconnect the power supply to the microwave until you can have it serviced by a qualified microwave technician. 

We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged for the power supply. You need special equipment to work on a microwave to even test the components. Even minor door repairs and adjustments can lead to microwave leakage so ALL microwave service and repairs need to be tested using a survey meter. 

For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. 

Thank you for your understanding in this matter and I hope we can help you with any other questions or repairs in the future. Thank you for being a Sears valued member and visiting our SearsPartsDirect website. 

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Rachel Morgan -
Sears Technician
August 12, 2014
Q:

Should I change the LCD screen in my KitchenAid microwave that went completely white after a power surge?

A:

I do not recommend that you attempt to replace parts on the microwave yourself. I recommend that you have a service technician diagnose and repair the microwave. The LCD screen will likely need to be replaced. A microwave radiation leakage test must be performed on the microwave following any internal component repair. Internal capacitors inside the microwave can retain an electrical charge even when the microwave is completely unplugged. This is why I recommend that you have a technician complete this repair.

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Lyle W -
Sears Technician
November 03, 2009

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