Model #KEMC378KSS0 KITCHENAID Built-In Oven, Electric with Microwave

  • Oven/literature
    3 Results
  • Control Panel
    3 Results
  • Oven Door
    3 Results
  • Latch
    3 Results
  • Internal Oven
    3 Results
  • Cabinet & Stirrer
    3 Results
  • Microwave Compartment
    3 Results
  • Top Venting
    3 Results
  • Microwave Door
    3 Results
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Error Codes

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Question and Answers

Q:

Control Display dead

A:

Thank you for your question. I can understand wanting to troubleshoot an appliance before spending money on parts or repairs and we are happy to assist with most appliance repairs, however microwaves are different. Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as operating on 1/2 power, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Barbara H. -
Sears Technician
September 20, 2013
Q:

Microwave door keeps droping when we open it.

A:

I'm sorry that you are having some difficulties with your Kitchen-aid Oven/ MIcro-wave combo model. I did a little research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links will help until your expert can respond.

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James -
July 09, 2011
A:

Thank you for your question.

I am sorry you are having a problem with the microwave. It sounds like the door spring is broken. We do not recommend attempting to replace the springs yourself. The reason is if the door is out of adjustment it could leak. Anytime the door is repaired a leakage test must done before the microwave is returned to service. I recommend having it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
July 11, 2011
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