Model #KDL-32L5000 SONY LCD Television

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Question and Answers

Q:

remote sensor in tv KDL32L5000 Sony Lcd television

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your television. I am so sorry it does not respond to the remote control. I know the TV is a key part of our daily lives and know you want to get it fixed quickly. In this case, I recommend you have the TV repaired by a qualified technician.

We do not give repair advice on televisions because internal components in the TV can retain a dangerously high electrical charge, even when the TV is disconnected from the power supply. Here at SearsPartsDirect.com we love to help you with your home repairs but in this case, for your safety, we recommend you have the TV serviced. To set up service go to www.SearsHomeServices.com or call 1-800-469-4663 (1-800-4MY-HOME). 

Thank you for your understanding in this matter. I hope we can help you with any future repairs. Thank you for choosing Sears, we appreciate your business.

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Rachel Morgan -
Sears Technician
December 17, 2014
Q:

I have a 32 inch 2009 Sony Bravia HDTV that I bought from Sears. Last week, all of the HDMI ports stopped working. How much to get a new HDMI board installed?

A:

It can be very aggravating when the HDMI ports on your television fails. I would suggest that you provide a little more information such as the make and complete model number of your product, so your expert will be able to provide you with the best possible answer. Just click on reply down below, where you can provide the additional information.

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Julio -
January 22, 2013
A:

Sony Bravia KDL-32L5000

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Anonymous -
January 22, 2013
A:

Hello,

I am sorry to hear that your HDMI ports have stopped working and I would like to assist you. If the ports have completely stopped and do not "see" any HDMI equipment connected to them, it is likely that the board will need replacement. We do not quote repair costs, but I can tell you that it will likely be in the $200 range for a home repair. The issue is the cost of the main board, they are in the mid $400 range and will require a very specific method if software initialization prior to use and this will need to be performed by a technician. I suggest calling 800-469-4663 to obtain a quote for labor on this repair.

You may want to consider using the component input on your main video source. On a 32 inch television the image will not be discernible between component and HDMI connections, the component is able to display in 720 and this may be a reasonable method of connection for you.

Please let me know if you would like any further assistance.

Jerry C

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Jerry C -
Sears Technician
January 23, 2013
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Q:

My remote no longer works.

A:

Remote control problems can become very frustrating. While you wait for the expert response, you might check some information I located in the owner's manual I was able to locate. Pages 17-20 have good information like making sure the infrared is not blocked. Page 42 also has some good remote troubleshooting. I attached the link below. I hope some of this information helps to resolve the issue.

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Barbara H. -
February 16, 2012
A:

Do any of the buttons work on the TV? Or is it just a few buttons that do not work for the TV? If just a few buttons no longer work then those buttons might have gotten worn out. If the remote will not function anything on the TV, then the remote receiver inside the TV might be the problem. Please lt me know these details.

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Dusty J -
Sears Technician
February 20, 2012
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