Model #KDL-32L4000 SONY LCD Television

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Question and Answers

Q:

While watching TV a band of vertical colored lines covered the center of the picture.

A:

The Managemylife web site is a good resource of information to find out what may be happening and what options are available to you. I'm sorry to hear about the difficulties with your Sony television. I did some research at Managemylife website and found this expert answer to a similar question that may help until your expert can respond. I have attached the link below so you can check it out. If you decide to schedule service, and have a qualified technician to assist you, I have attached the link to searshomeservices.com. I hope this will be useful until your expert can respond

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James -
November 14, 2012
A:

Hello Bob,

I'm sorry to hear that your television has developed lines and I would like to assist you. Are the lines thin and colored? Check to see if the lines appear over the menu. If the lines are thin, and appear over the menu, this is likely to be a panel failure. Replacing a panel usually costs considerably more than replacing the set with a new one. If you would like, post an image of your TV with the lines on a reply.

Please let me know if you would like any further assistance.

Jerry C

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Jerry C -
Sears Technician
November 14, 2012
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Q:

Sony Bravia KDL-32L4000 image ghosting. Bad TCON or bad LCD panel?

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner. Have a great day!

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Alina -
November 09, 2012
A:

Hello Liz,

I'm sorry to hear that your television has malfunctioned and I would like to assist you. It is very unlikely that the T-CON is causing what you are describing. T-CON failures are generally mathematical in nature, things like incorrect pixel addressing, uniform or one half of the screen pixelized and complete image loss are indications of the T-CON failing, among a few others. Ghosting that you have described is usually due to loss of horizontal drive information and that is within the panel. In the case of the issue that you have described, a panel will be the most likely remedy. I do think that it may be a good idea to contact Sony at the phone number that is on the model plate label on the back of the set. You may be able to discuss potential options with them.

Please let me know if you would like any further assistance.

Jerry C

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Jerry C -
Sears Technician
November 09, 2012
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Q:

Sony TV: No Sound

A:

I understand that your television has no sound. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina F. -
March 31, 2012
A:

I would start by checking a different input and a different device such as a DVD player or game console. If the audio is still not working and you have checked all the settings then the main processing board would be the problem. The part number for the board is 185703611.

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Dusty J -
Sears Technician
April 02, 2012
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