Model #KB-3401LS SHARP Range Microwave Combo, Electric

  • Control Panel
    3 Results
  • Cooktop
    3 Results
  • Microwave Drawer
    3 Results
  • Oven Unit
    3 Results
  • Oven Door
    3 Results
  • Accessory
    3 Results
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Question and Answers

Q:

Sharp insight electric oven/microwave: microwave will not work

A:

I understand you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. This repair should be done only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. It may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Anna T -
July 24, 2012
A:

Since your failure involves the microwave, I recommend that you have a service technician diagnose and repair that failure. Anna T. is correct about the dangers of servicing the microwave. There is not a safely accessible fuse that you can access that would fix that problem. Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Lyle W -
Sears Technician
July 25, 2012
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