Model #JVM3660SD001 GE Microwave/Hood Combo

  • Microwave
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Question and Answers

Q:

My kenmore microhood JVM3660SD 001 will run but will not cook. Can you tell what you think the issue may be?

A:

I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Jackie S -
December 30, 2011
A:

Jackie S. is correct about the dangers of working on microwaves. We don't provide repair advice for that type of appliance. You could have a number of different failures that would prevent that microwave from heating such as a blown fuse, bad control board or a failed magnetron. Those types of internal component failures will need to be diagnosed and repaired by a technician. As noted above, microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Lyle W -
Sears Technician
December 31, 2011
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Q:

My microhood is running but will not run or cook. Can I repair?

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina F. -
November 15, 2011
A:

Thank you for your question.

I am sorry you are having a problem with the microwave. Check your settings to make sure that the microwave is set to heat on the high setting. If the microwave is running with no heat that would indicate an internal failure has occurred. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. The capacitor can store this voltage even when the unit is unplugged. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Depending on the age and the condition of the microwave, you may consider purchasing a new one. The price of microwaves has gone down a lot in the last few years. Please click on this link to view all of the microwaves we offer.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
November 15, 2011
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