Model #JVM2070BH002 GE Microwave/Hood Combo

  • Microwave
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Question and Answers

Q:

Troubleshooting a GE Profile Microwave, Spacemaker

A:

I understand you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. This repair should be done only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. It may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Anna T -
July 17, 2012
A:

I agree with Anna T. regarding the repair of that microwave. You could have a blown fuse, wiring failure or a bad control board that is causing your problem. That type of internal component failure will need to be diagnosed and repaired by a technician. Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Lyle W -
Sears Technician
July 19, 2012
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Q:

Why is my microwave stopping and displaying "Door Open"?

A:

The problem is in the door latch body, door latch switches or with the latch lever. One of the door latch switches is not staying closed because of a mechanical failure or a switch failure.

We do not assist consumers with accessing any components inside of the microwave control panel for safety concerns. There is component behind the control panel that can store 15,000 volts which can be lethal even with the microwave unplugged from the power source.

I recommend calling a service technician to diagnose and repair your microwave.

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Joey S -
Sears Technician
March 04, 2009

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