Model #JVM1860BD001 GE Microwave/Hood Combo

  • Microwave
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Question and Answers

Q:

How do I troubleshoot my microwave turntable that is not rotating?

A:

The microwave is one of the important appliances in the home by far. The turn table you state is not rotating. I researched your issue and came along a link that might help you, the expert provided some great advice and troubleshooting information.

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celene -
February 14, 2011
A:

Thanks, Celene. There is 120V at the motor, and the motor turns without the weight of the glass plate. So, it seems that the motor or motor gearing is shot. Thanks for the help. I'll have to check prices to see if it is worth replacing.

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Sean -
February 14, 2011
A:

I just fixed one of these myself. In my case, it was an older model Sharp microwave. When I took things apart, I expected to see a gearing problem or a faulty motor as you mentioned. Instead there was no gearing, and the motor was fine. I suspect your motor is fine too. The problem was the cheap piece of plastic that fit over the motor shaft and connected via an intelocking fit with the turntable tray. The plastic was broken, which allowed the motor shaft to rotate without rotating the turntable. I found the missing broken piece of plastic kicking around inside the oven, and was able to glue it all back together. I had to reenforce the plastic with a bit of thin tubing, but now it works fine...which is a good thing, since our new microwave is on the fritz (maybe a faulty diode). I hope this helps. Make sure you follow all of the usual precautions when working around the high voltage capacitor inside the microwave, otherwise you could receive a leathal shock. (good info here http://www.gallawa.com/microtech/cap_test.html ) Good luck

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John -
February 14, 2011
A:

Thanks, John. I'll double check that peice to make sure it is not cracked. It appeared to be in one piece when I took it out last night.

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Sean -
February 15, 2011
A:

Thank you for your question.

I am sorry you are having a problem with the microwave. The problem could be a defective motor, broken wire connection, or failed control. If you have a meter and know how to safely check live voltage, you can check the voltage to the turntable motor while the microwave is running. First, unplug the microwave and remove the bottom cover. This cover contains the filters and the light. You should be able to see the turntable motor connection. Remove the connector and insert you meter leads. Turn the meter to check AC volts and plug the microwave in. put a cup of water inside the microwave and turn it on. If you do not get a reading of 110 volts, push the turntable button on the control. If you still do not get 110 volts, I suspect the problem is a failed control. If you get a reading of 110 volts replace the motor. The cost of the motor is about $23.00 and can be ordered from our parts website Sears Parts Direct .

If the control is defective, I recommend replacing the microwave because the cost of the control is $157.00. That is almost the cost of a new unit. Please click on this link to view the microwaves we now offer.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
February 16, 2011
A:

Thank you for your question.

I am sorry you are having a problem with the microwave. The problem could be a defective motor, broken wire connection, or failed control. If you have a meter and know how to safely check live voltage, you can check the voltage to the turntable motor while the microwave is running. First, unplug the microwave and remove the bottom cover. This cover contains the filters and the light. You should be able to see the turntable motor connection. Remove the connector and insert you meter leads. Turn the meter to check AC volts and plug the microwave in. put a cup of water inside the microwave and turn it on. If you do not get a reading of 110 volts, push the turntable button on the control. If you still do not get 110 volts, I suspect the problem is a failed control. If you get a reading of 110 volts replace the motor. The cost of the motor is about $23.00 and can be ordered from our parts website Sears Parts Direct .

If the control is defective, I recommend replacing the microwave because the cost of the control is $157.00. That is almost the cost of a new unit. Please click on this link to view the microwaves we now offer.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

Read More
Mark T -
Sears Technician
February 16, 2011
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