Model #JNM1851SM2SS GE Microwave/Hood Combo

  • Microwave
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Question and Answers

Q:

The surface lights will not turn off? JNM1851SM2SS Ge Microwave

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your microwave. I am so sorry the power level feature is not working. I know what a time saver the microwave is and I am sure you want to get this fixed quickly. In this case I recommend you have the microwave serviced by a qualified technician.

We do not give diagnostic or repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the power supply. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after ANY/ALL microwave service. 

For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. For help finding a replacement unit you call 1800-697-3277 or go sears.com

Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.

 

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Jeff Wallace Jr -
Sears Technician
December 02, 2014

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