Model #JMC7000ADB JENN-AIR Built-In Microwave Oven

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Question and Answers

Q:

Clock and timer works. Light, microwave and turntable doesn't. JMC7000ADB Jenn-air Countertop microwave

A:

Thank you for contacting SearsPartsDirect.com with your questions about your Jenn-air microwave. I am so sorry to hear it doesn’t turn on. I know what a time saver the microwave is and know you want to get it working again quickly. In this case, I suggest you have it tested and repaired by a qualified technician.

We do not give advice on repairing microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is unplugged from the outlet. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.

For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME (1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.

Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs. Thank you for choosing Sears and using our SearsPartsDirect.com service.

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Rachel Morgan -
Sears Technician
February 10, 2014
Q:

Light Bulb Burned Out

A:

Thank you for your question though I am afraid you will not be happy with my answer.  Microwaves are not good do-it-yourself projects.  Even unplugged some parts retain a lethal amount of voltage.  Every year people are killed self servicing a microwave.  For this reason we are unable to offer much do-it-yourself assistance.  The standared repay when asked to help service a microwave is;    Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as <INSERT NATURE OF QUESTION HERE>, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with <a href="http://services.sears.com/shs/category/repair?MML=MMLxexpertxmerch">Sears Home Services</a> or by calling 1-800-4-MY-HOME.

We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future. 

To replace the light bulb will require removing the outer cabinet.  There are three screws on the back holding the cabinet.   Only a technician should attempt this repair.   I have no step by step to provide you with this repair. 

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Fred M -
Sears Technician
November 10, 2013
A:

I took the cabinet off and the light bulb was on the right side. A strange little bulb that is glued into a socket that has two metal prongs on the bottom. The bulb bracket just snaps off a latch and comes right off of to plastic studs holding it in place. These custom made bulbs cannot be gotten at Home depot, Loew's or even a bulb store....OEM only (ususlly aroung $30 each). It is Sunday and I wanted to fix it so I did. I used a hack saw to cut off the bottom of the light socket down to about 1/4 of an inch. I bought a candlelabra socket from home depot and a candlelabra 25 watt / 120 volt bulb from a bulb specialty store. I soldiered 2 - 16 ga wires to the bottom of the bulb socket next to the metal prongs and attached them to the candelabra socket screw posts. I attached the new candellobra socket socket to the old 1/4" socket by drilling holes and using 2 tiny screws. Viola! The socket and bulb cost about $4.

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Frank -
November 10, 2013
A:

Congratulations on a job well done. I am sorry I can not provide more do-it-yourself but microwaves are in a special class. Kudo's for a job well done. I would not have be able to suggest modifying the product. Congratulations again.

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Fred M -
Sears Technician
November 11, 2013
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Q:

Jennair microwave and oven combo. Burned the inside.

A:

I am sorry you are experiencing difficulties with your Microwave. Most people do not know that Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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James -
March 24, 2012
A:

This is whats known as being stuck between a rock and and hard place. The hole the size of a quarte is the main problem. There is no repair for this problem. The 56001209 cavity is no longer available. You might consider an oven and a separate microwave. Repairing the unit will likely cost more then replacing the unit. You can view a new oven microwave combination at this link: Wall Oven and Microwave . This may be the best option.

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Fred M -
Sears Technician
March 25, 2012
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