Model #ISL980 GENIE Garage Door Opener

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Question and Answers

Q:

I have a Genie ISL 980-2 Garage Door opener. No power to the STB Source from terminals 3 and 4. Garage door will not close as sensors are not lighting.

A:

I know that it can be very frustrating to have issues with your garage door opener. When you have to press and hold the wall control down to close the door, this indicates that the door sensors have failed. From what you are describing, this is the problem. However, you can not bypass the sensors. The logic board needs to have them install in order to work properly. I would suggest that you replace them. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using ManageMyLife.com.

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AnneJ -
Sears Technician
August 23, 2013
A:

It might be the logic board. The sensors are fine, I replaced them last time this happened and that was not the issue. I pulled out the logic board and looked for a bad solder but didn't find one. I guess I have to order a logic board but last time I thought it was something else. No power at terminals 3 and 4 that you connect the sensor wires to at the garage door opener. Not sure what part exactly I need to replace though I know it is not the sensor. I put an old good sensor on and same issue. So it is either the logic board or something feeding the logic board.

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Tommy -
August 24, 2013
A:

Tommy, I did some further research on this model and found that the terminal strip is a separate part that you can replace individually. I would suggest that you replace this frist. This is part number 25823A and it will cost about $3.99 plus tax and shipping. If this does not work, then you will need to replace the board. This part is not available with us. In order to purchase it you will need to order it directly from Genie. Please let me know if there is anything else you need. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
August 25, 2013
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