Model #HSS25GFTAWW HOTPOINT Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
  • Sealed System & Mother Board
    3 Results
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Question and Answers

Q:

What causes my Hotpoint Refrigerator model number HSS25GFTAWW to have frost built up in back of freezer and prevent refrigerator from cooling?

A:

When you see frost building up on the back panel of the freezer, this usually indicates a defrost cycle failure. Your refrigerator is made to automatically defrost a couple of times during a 24 hour period. If the defrost cycle is not working you will start icing up the evaporator coils. This could also cause the freezer fan to be louder than normal. I would recommend checking the defrost cycle & the freezer fan.

Frost inside refrigerator or freezer can also be caused from any of the following:

  1. High humidity - Humidity refers to the amount of moisture in the air. The higher the humidity, the more moisture in the air. When humid air enters the inside, it forms condensation or frost.
  2. Doors Blocked - If the doors are blocked partially open, the humid air will move inside. Moist air always moves toward a cold area or surface.
  3. Doors left open - The longer the doors are left open, the more moist air will enter.
  4. Doors not sealing - If doors are not fully closed, the door gaskets may not seal completely allowing moist air to enter.
  5. Blocked air vents - If air vents inside refrigerator are blocked by food products, the cold air becomes trapped around the vent causing frost to buildup.
  6. Hot food being added - Hot food releases a lot of moisture in the form of steam causing condensation or frost.

To reduce or prevent frost in refrigerator, see the following:

  1. To minimize frost and ice droplet buildup, especially during warm humid weather, keep door openings to a minimum and close doors promptly. Some frost and ice droplets inside the freezer is normal and cannot be avoided. The use of household air conditioning removes humidity from the air and reduces the amount of frost. Make sure the doors are fully closed and gaskets are properly sealed.
  2. Try to keep a moderate amount of food in both refrigerator and freezer sections to help maintain normal temperatures and humidity levels by reducing the amount of air exchanged each time doors are opened.
  3. Avoid overloading refrigerator and placing large items, such as milk or juice cartons / jugs, directly in front of air vents which can block them. The blocked airflow can result in frost forming on / around vents as well as insufficient cooling in other areas.

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Luis L -
Sears Technician
March 12, 2010
Q:

What can be causing the coils to ice over?

A:

If the coils are icing, the problem could be:

  1. The main board
  2. The heating element
  3. The defrost sensor
There is a way to check the element to determine if it's working. First disconnect the power from the unit. Now you will need to access the main board in the back of the unit. Remove the cover to access the board. There will be 3 wires together a black, brown and blue wire going to terminals marked line, defrost and compressor. Connect the brown and blue wire together and plug the unit back in. With these wires connected, the heating element should come on. If it does heat up, the main board will probably need to be replaced. The sensor could also be a cause here but it's very seldom and usually will be a defective board. If it won't heat up, the element will probably need to be replaced but there could be a loose or broken wire at the element. The element is located with the evaporator inside the freezer. The back panel will need to be removed, to access the evaporator and element. If you don't feel comfortable making these types of checks, a technician will be needed. If you need more assistance, you can resubmit your question with more details.

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Scott D -
Sears Technician
September 08, 2009

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