Model #HSS25GFPAWW HOTPOINT Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
  • Sealed System & Mother Board
    3 Results
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Question and Answers

Q:

refrigerator not working HSS25GFPAWW Hotpoint Refrigerator p series

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
I am sorry to hear of the issue you are experiencing with the warming freezer and refrigerator compartments, I know how frustrating that is to have occur.
Since the compressor is running, and the fans are running, but both freezer and refrigerator are warm; I suspect the issue is coming from the freezer's temperature sensor, which tells the compressor how much chilled air to bring in. Since the refrigerator is dependent upon the freezer's chilled air, it would warm if the freezer did so. 
The sensor would be the best place to start in identifying the issue. Testing it with a multimeter would confirm if it's the culprit in this situation. If by chance you determine the sensor is in need of replacement, I have included a blue link below that you may click on to be directed to the PartsDirect page to purchase the part. 

Freezer Temperature Sensor for Model HSS25GFPAWW

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service.

Let us know if we can be of any further assistance and thanks for using SearsPartsDirect.com. 

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Jeff Wallace Sr -
Sears Technician
January 14, 2014
Q:

Refrigerator Defrost Thermostat

A:

Having problems with the refrigerator can be frustrating. I found some information for you that I am hoping will be able to help you. I am adding the link below to help you with your question while you wait for your expert response. It may take two business days for your expert to respond. I do hope that this will help you out.

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Marc -
February 27, 2013
A:

I have tested the new thermostat and it is always closed (continuity) at room temp to freezing cold and only opens when the temperature is around 140 degrees F. I did some checking on the internet and found the following: GE's 'Mother Board' Newer GE made refrigerators are almost totally electronically controlled. Their motherboard takes the place of both the temperature and defrost functions even controlling DC fan motors that can operate at several different speeds. On this system only the defrost heater is the same as described above. A defrost cycle is ended when a thermistor detects a temperature rise of the evaporator which is the signal to the main control to terminate the defrost and start the cooling. The termination thermostat on this appliance design only acts as a safety device to shut the heater(s) off in case of a malfunction before the plastic interior liner melts, otherwise it is never active. The control can not be manually put into defrost mode. So I am guessing that the part is a limiter thermostat to only shut off the heater when it gets too hot.

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John -
February 27, 2013
A:

Thank you for your question. I understand your concern about the defrost thermostat. This thermostat should open at approx. 140 degrees and close at approx. 30 degrees. Since putting it in hot water and it did open, check to see if it closes again at room temperature (without placing it in the freezer). If it does close again, it will need to be replaced. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.  

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Scott D -
Sears Technician
February 28, 2013
A:

Don't know what happened to the response I gave a few hours ago but here goes again. I checked the thermostat (L140-30F p/n WR50X10068) and it opened in the hot water and then I held the meter leads on the thermostat leads with the thermostat at room temp. It took about 2 minutes for the thermostat to close. The thermostat that I removed from the refrigerator was a L55-25F which is the OEM. Did it get changed by the mfg at some point?

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John -
February 28, 2013
A:

John, the part you received is the manufacturer updated replacement for the original part # WR50X10015. If the thermostat you removed was L55-25F it would indicate that it had already been replaced and was the wrong thermostat. The thermostat in this model should be a much higher rated thermostat, which is what the replacement is. The sensor in this model is the main safety that will sense when to turn the element off. The part you received is correct. I hope this will help you.

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Scott D -
Sears Technician
March 01, 2013
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Q:

refrigerator model # hss25gfpaww the water dispenser continues to drip have purged the line what next

A:

A refrigerator is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question.

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Jackie S -
November 11, 2011
A:

Thank you for your question. I can understand your concern about the dispenser dripping. This type of problem usually indicates the water valve # WR57X10032 is not seating properly and will need to be replaced. This is the valve located behind the unit. It's available at SearsPartsDirect . I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
November 14, 2011
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