Model #HSM25GFTASA HOTPOINT Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
  • Sealed System & Mother Board
    3 Results
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Question and Answers

Q:

Ice Maker Stopped Working. HSM25GFTASA Hotpoint Refrigerator t series

A:

Thank you for your question. I know it can be disappointing when the icemaker stops working. A good check for this to determine, if the icemaker is not cycling or if it's cycling but not filling will be to, put the icemaker into a cycle manually. If this is still the original icemaker. to place it into a cycle work the arm in and out 3 times. If it won't cycle the icemaker # WR30X10093, will need to be replaced. If it cycles but then won't fill and if you can hear a humming sound toward the end of the cycle, the water valve # WR57X10032 will need to be replaced. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
September 16, 2013
Q:

Does the Hotpoint frig model #HSM25GFTA SA have a drip pan and if it does, were is it and can it be cleaned or drained. HSM25GFTASA Hotpoint Refrigerator t series

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

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Yadira B -
June 20, 2013
A:

Thank you for choosing Sears PartsDirect. I can understand why it would be important to have a drip tray to keep your floors from being damaged.
After researching your model, I don't show that yours has a drip tray. However, we have a universal washer drip tray that can be used under your refrigerator to protect your floors.
I have included a link to our PartsDirect page to purchase this product. Just click on the blue link below.

Universal Washer Drip Tray

If you have any further questions, please let me know.  Thank you for choosing SearsPartsDirect.com

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Desirea -
Sears Technician
June 20, 2013
See more answers
Q:

Why don't I have water from the dispenser?

A:

The water valve in the back is the most likely reason for no water flow but it will have to be checked. First, if you hear a humming noise from this valve, when the actuator is pressed, it indicates there is voltage to the valve. To determine if the valve is working, it will have to be taken loose and pulled out, so the water lines going into the cabinet can be accessed. Before doing this, make sure you disconnect power to the refrigerator. Now remove the larger water line from the valve (I'm attaching pictures and instructions for this type of fitting). Water will leak out when you take the line loose. Now reconnect power to the unit and activate the dispenser. If water comes out of the valve under pressure it's ok but if no water comes out and it does make the humming noise, the valve # WR57X10032 has failed and will need to be replaced. If nothing happens, some voltage checks will need to be made.

If water does come out, reconnect the water line and the next check, will be under the freezer door, at the water connection. Remove the water line from the connection under the door (water will leak out) and activate the dispenser again. If water comes out of this fitting, it will indicate the water line in the door is frozen. This line runs in a channel inside the door. It can freeze if the temperature gets to cold (below zero) in the freezer. In this case, set the temperature to a warmer setting. Some models, depending on the serial number, also have a heater kit that can be installed for the dispenser.

If no water comes out of the fitting under the door, it indicates that either, the reservoir is frozen or there is a kink in the water tube. The reservoir, which is located behind the crispers, would be the most likely reason. The reservoir can freeze, if air flow inside the cabinet is restricted. In this case, adjust the controls for less air flow to the refrigerator section and the freezer temperature slightly cooler. If you need more assistance, please resubmit your question with more details and please include a complete serial number.

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Scott D -
Sears Technician
January 21, 2010

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