Model #HRTL20001 HEALTH RIDER Treadmill

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Question and Answers

Q:

Problem with HealthStrider Treadmill

A:

When only part of the Healthstrider treadmill works, managemylife.com may have the answer in the link provided below. It is on a similar issue, which may help while waiting on an expert response to your specific model. If you decide on service, that link is provided below.

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Anna T -
January 28, 2013
A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with walking belt not moving on the treadmill. We are here to help. Anna did provide you a good link on this problem. I recommend you unplug the treadmill and remove the black motor cover. Next, check all the wires that plug into the motor control board and power supply board. Usually one of the wires is unplugged. Also, check the wires from the motor to the control board. If nothing is found, the speed controller needs to be checked with a multimeter. I also recommend calibrating the speed. I did locate the owner manual to the treadmill. Just click here to download the manual. I hope this helps.

To order treadmill parts, please visit SearsPartsDirect.com with the model number.

If you do not feel comfortable repairing this problem yourself, then you can have it repaired at your home by a Sears Technician. You may visit SearsHomeServices.com and follow the instructions, then click on the red next now button.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

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John H -
Sears Technician
January 29, 2013
A:

Here is some additional information. I checked all wires and cables including up at the control panel. No looses or unplugged wires. I checked voltages with a meter. The AC coming into the Power Supply Board is good. I also have 120v AC at the input to the Motor Control Board. There are 4 LEDs on the Power Supply. 3 of them light when power is turned on. Led #2 which is labeled PWM blinks when power is turned on then stays off. Is that telling me something? Can you also elaborate on how to check the speed sensor with a multimeter? There is no procedure in the manual. Thank you very much.

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Tom -
February 10, 2013
A:

Tom, The speed controller is just a POTENTIOMETER. The easy way to test a POTENTIOMETER is resistance. When the controller is slow or off the resistance should be high. When the speed increases the resistance gets lower. If the resistance does not change, the part is bad. It works the same as a volume control on a radio or older TV. Remember to unplug the treadmill when you perform this test.

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John H -
Sears Technician
February 11, 2013
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