Model #HG20 KOSS Misc Audio

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Question and Answers

Q:

Not cool.

A:

The refrigerator not cooling can be very concerning. I found some basic information for you that I am hoping will assist you until your expert can answer your question. I am adding the link below to help you with your question while you wait for your expert response. It may take your expert 24-48 hours. I do hope that this will help you.

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Marc H -
July 13, 2012
A:

Thank you for your question. I know it's frustrating when the fridge stops cooling. If everything is running but no cooling is taking place, it would lead to a sealed system problem. A good check will be to remove the back panel in the freezer, so you can see the evaporator. Remove everything in the freezer and be sure to disconnect the power before removing the back panel. Now, reconnect the power and after a few minutes, check the evaporator for a full frost pattern. If the complete evaporator does not maintain a full frost pattern, it will mean there is a problem in the sealed system or with the compressor. A technician will be required to make this type of repair. I hope this will help you.

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Scott D -
Sears Technician
July 17, 2012
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