Model #GY396LXGQ5 WHIRLPOOL Slide-In Range, Electric

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Question and Answers

Q:

Whirlpool Accubake Oven GY396LXGQ5 not heating after preheat cycle

A:

Without being there to diagnose the problem I can only assume that the broil element is not coming on during pre-heat or bake. If you confirm the broil element is not working, the failure could be the broil element of it could be faulty oven control board. In order to diagnose the failure will require voltage checks at the control board if voltage is not present at the broil element. NOTE: I do not recommend checking voltages unless you have experience and feel safe and confident in doing so, otherwise I recommend calling a service technician to diagnose and repair your range. If you do find the broil element working then you may need to calibrate the oven control board. See "Adjust Oven Temperature Calibration" instructions below.

The broil element is supposed to cycle on and off while preheating and baking also. The oven automatically regulates the heat levels and both the top and bottom elements cycle on and off accordingly during preheat and bake to maintain a precise temperature range for optimal cooking results.

Preheating : A preheat time will count down and “PrE” will appear on the display. The oven control automatically sets preheating times based on the oven temperature you select. When the actual oven temperature is reached, the set temperature will replace “PrE” on the display. When the set temperature is reached, if on, one tone will sound.

Preheat temperatures are affected by varying factors such as room temperature and peak energy usage times. It is normal for the temperature showing on the display and the actual oven temperature to differ. Waiting an additional 10 minutes after the preheat conditioning time ends to put food in the oven is suggested when baking foods with leavening ingredients, such as yeast, baking powder, baking soda and eggs.

To Adjust Oven Temperature Calibration:

1.Press and hold BAKE for 5 seconds until the oven display shows the current calibration, for example “0° CAL.”

2.Press the TEMP “up” or “down” arrow pads (buttons) to increase or to decrease the temperature in 10°F (6°C) amounts. The adjustment can be set between 30°F (18°C) and -30°F (-18°C).

3.Press START. To Display Temperatures in °C instead of °F: Press and hold the BROIL button for 5 seconds. A short tone will sound, and the temperature display will switch to °C. Repeat to switch back to °F.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
June 08, 2010