Model #GXSF39B00 GE Water softener

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Question and Answers

Q:

Kenmore/GE water softener- no brine suction despite all the suggested fixes

A:

The water softener not working properly can be a hassle. I suggest you add to the thread of this question and include the full model number of your water softener so that the expert can provide you with a more detailed answer. I am adding a link below to help you with your question while you wait for your expert response.

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Joseph P. -
February 02, 2012
A:

thanks Joseph the model number is GXSF39B00

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Dave -
February 02, 2012
A:

Thank you for your question.

I am sorry you are having a problem with the softener. If you have cleaned the nozzle venturi and are sure the gasket in the nozzle venturi is installed correctly and in good shape, I suspect the problem is with the seal kit and rotor. These are the only other parts that will cause it not to pull brine. Before ordering the parts, I recommend taking it apart to check the rotor. If the face of the rotor is scratched, I recommend replacing it. The reason is the rough surface of rotor will wear the o-rings quicker. Click here to watch a video on how to replace the seals. The parts can be ordered from our parts website: Sears Parts Direct .

I hope this is helpful. Please let me know if you need further assistance.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
February 05, 2012
A:

thanks for the reply Mark T. I've already replaced the rotor disc and the seal kit. However I've since noticed water leakage from where the entire valve assembly neck connects to the tank itself. could this effect brine vacuum? thanks

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Dave -
February 08, 2012
A:

The answer is yes it can affect the draw. If it is leaking then replace the o-rings to solve the leak problem and likely the brine drawing problem.

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Fred M -
Sears Technician
February 09, 2012
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