Model #GX5SHDXVD03 WHIRLPOOL Bottom-Mount Refrigerator

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Question and Answers

Q:

Whirlpool GX5SHDXVD03 freezer completely thawed out. What do I need to do to fix the problem?

A:

When the Whirpool refrigerator is leaking and not defrosting properly, it may cause other problems for the refrigerator. Below is a link on a similar issue with another refrigerator. This may be helpful while an expert responds.

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Anna T -
July 29, 2012
A:

Thank you for your question. I know it's frustrating when the freezer stops freezing. Since it has completely thawed out, first it will need to be determined if the compressor is still running. If the compressor is running, the problem will probably be in the seal system or with the compressor. It could be a low charge, a restriction or the compressor may not be pumping properly. These are checks a technician will be required to make.

If the compressor is not running, it could be a problem with the starting device, the compressor itself or if the condenser motor is not running. If the motor is not running and the compressor is very hot, the motor will need to be replaced. If the motor is running but not the compressor, sometimes it can be difficult to determine if the problem is with the starting device or the compressor. If the starting device is burnt or if it rattles when shaken, it will indicate the starting device has failed. A technician will have a kit and meter, he can attach to the compressor, that will determine if the compressor or starting device has failed. Without this kit and meter, a chance can be taken to replace the starting device # W10194431 and capacitor # 2169373. If the compressor still won�t run or if it runs but then quits again, it will need to be replaced. I�m listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
July 31, 2012
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