Model #GX5SHDXTB00 WHIRLPOOL Bottom-Mount Refrigerator

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Question and Answers

Q:

whirlpool #GX5SHDXTB00 freezer works fresh food section wont cool

A:

Thanks for the information about your refrigerator model GX5SHDXTB00; sorry you are having a problem, I will be glad to assist you. Based on you description of the operation in the past and present I think that the control damper in the fresh food section is not working properly. The damper could cause the freezing issue in the fresh food section and now possibly has stopped air flow causing non-cooling. I recommend checking to see if the damper is stuck closed, it could just be frozen or it could be bad. I hope this helps, if you need parts here is a link to Sears Parts Direct.  If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.Ron H.

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Ron H -
Sears Technician
August 14, 2013
A:

Husband took apart the damper in fresh food section & said it appears to be open. Is there a way to check if motor is working or getting electricity? where is a fan located other than the one on the bottom side of freezer which he replaced. tks for your help Jean G

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Jean -
August 14, 2013
A:

Hello Jean, if the damper was open and the fresh food section is not cooling then there is an air flow problem elsewhere. Damper requires 115 volts minimum to move motor and has to be actuated by the thermistor and control board. The only air moving fan is located in the freezer compartment; it should be running when the compressor is running. The fan require 115 volts minimum to operate. You should check the evaporator coil for frosting over, if the unit is not defrosting the coils the air flow will be blocked to the fresh food section. I strongly recommend calling for a technician to come diagnose the unit. Ron H.

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Ron H -
Sears Technician
August 15, 2013
A:

hank you Ron for your help. As last try we unplugged fridge for 8 hrs & when we restarted it everything worked!! Evidently the evaporator coil had frozen up. Now all the unnecessary parts can go back for credit. But this is such a great place to come to for assistance, particularly when you are a retiree on limited income. So again thanks for your help & this website. Jean

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Jean -
August 15, 2013
A:

Hi Jean , thats great news, you are welcome. Ron H.

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Ron H -
Sears Technician
August 15, 2013
A:

Hi Ron, well everything worked fine for a while, but is now freezing up again. Would a thermistor solve this? Is there another part that controls the autodefrost? tks for your help. Jean

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Jean -
August 29, 2013
A:

Hello again Jean, sorry to hear you are still having a problem, the defrost system consist of a defrost heater on the evaporator (mounted under the evaporator) and defrost bi-metal (thermostat and the control board. You can test the heater with a volt/ohms meter it should read 29 ohms + -5% and the defrost bi-metal attached to the evaporator should show closed circuit when it has reached a temperature of 12 degrees. If both of this check out ok and the unit is not defrosting the main control is bad or there is a wiring or connection issue. Trace wiring to the heater and bi-metal all the way to control. If you are unsure about these repairs contact sears and ask about the SSA warranty coverage availability on your product. Considering the past history of your refrigerator this may be your best solution. Call 1-800-469-4663. Ron H.

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Ron H -
Sears Technician
August 30, 2013
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