Model #GX5FHDXVQ03 WHIRLPOOL Bottom-Mount Refrigerator

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Troubleshooting

Error Codes

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Question and Answers

Q:

Whirlpool Gold bottom freezer is leaking water onto the floor from the door. There is also sheet of ice at the bottom of the freezer. Is something clogged?

A:

I'm sorry that you are having some difficulties with your Whirlpool Gold Refrigerator. I did a little research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links will help until your expert can respond.

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James -
June 22, 2011
A:

The link that James R sent has good information for solving your problem.

Disconnect the power to the refrigerator before removing any panels.

After you remove the evaporator cover, melt the ice with a hair dryer. Don't use a sharp instrument to remove any ice or frost. The evaporator coil is aluminum and will puncture easily.

Put some towels on the floor to absorb the water that will leak while you are defrosting the ice. When the drain is cleared, pour 1/2 cup of very hot water through the drain to remove any algae that has collected.

If you have questions, reply on this thread and include the model of the refrigerator. I will be glad to help.

If you are not comfortable doing this repair, you can go to Home Services and get a Sears technician to repair the refrigerator.

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Jimmy K -
Sears Technician
June 23, 2011
A:

Hey, thanks, James and Jimmy! I will let you know how things work out.

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John Gelety -
June 23, 2011
A:

John, thanks for using Manage My Life.

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Jimmy K -
Sears Technician
June 23, 2011
A:

I have the same issue. But my problem is that I can't get to that back freezer to remove the panel. There is a wire tray that sits on top of the guide rails. There is a bracket attached to the left and right sides of the interior freezer. Even if I remove the 2 screws, there is this interlocking gear system that I cannot figure out how to dismantle. Any ideas?

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Rich -
October 03, 2011
A:

Rich, your refrigerator must be a different type than John's. Send the complete model number of the freezer and I will send you instructions for removing the drawer from the freezer.

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Jimmy K -
Sears Technician
October 03, 2011
A:

It's a Whirlpool Gold model: GI5FSAXVY02. Thank so much

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Rich -
October 03, 2011
A:

Rich, pull the freezer drawer out as far as it will go. Tilt the wire baskets up in front and lift them off the drawer. The gears do not have to align with anything. The gears keep the baskets from twisting. With the baskets removed, pick up on the door of the drawer and remove it from the side rails. This will let you access the evaporator cover in the freezer.

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Jimmy K -
Sears Technician
October 04, 2011
A:

Thank Jimmy, I will try that. Keep you posted if it works.

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Rich -
October 04, 2011
A:

my whirlpool model # is gb2fhdxwb01. My evap. cover seems to be the entire back of the freezer. It looks as though I will have to bend it to get it out so I'm not going to try it until I here from you. I'm concerned that this model has a different approach. I can't get the top drawer out to get really good access. It seems to be building up water real fast. It also is 1 year and 1 month old.

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homer -
December 13, 2011
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