Model #GX2FHDXVY04 WHIRLPOOL Bottom-Mount Refrigerator

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Question and Answers

Q:

I have a whirlpool french door refrigerator, Model # GX2FHDXVY04, and water leaks out front of freezer.

A:

Without a doubt it is true... and it will be effective too, unless there is a physical obstruction blocking the drainage hole (hard water build up). I have provided a link below that will open to a full page of many links that are addressing the exact issue you're having. Review this data to gain ideas while you are waiting for an expert response. Keep in mind dry ice will keep your food cold and frozen. I hope this will be helpful to you and have a nice day.

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Henry -
October 16, 2012
A:

Thanks for the question about your Whirlpool refrigerator that is collecting water in bottom of freezer. I will be glad to help with this issue.
First the basket glides are held in place with three screws on each side. Yes the freezer can be defrosted and if the drain is clogged with ice only the water should all run into the defrost pan under the unit.
If there is debris then I would suggest that you go behind the unit, locate the drain tube that drains into the drain pan and force air through it to un-clog the drain hose. Often this drain tube is where the clog occurs because of the dust that collects on and around the condenser coil. Keep in mind if you mush the clog back into the freezer, you must clean that area to prevent it from clogging up again. Other option remove back panel and flush from inside out.
I hope these tips help you solve the problem, if you need additional assistance reply with more details and I will be happy to respond.

Thanks Ron H.

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Ron H -
Sears Technician
October 17, 2012
A:

ron, thx for your answer. I have already attempted to get back panel off on the inside of freezer and the slides on the side prevented me from removing it and I couldn't figure out how to get the slides off. Any advice welcomed.

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Christopher -
October 17, 2012
A:

Hi Chris; I have done some research on the rails. Unable to locate a service manual but got some infrormation. Once you have removed the baskey and basket rails, the extention should pull forward and you can see a tab that you push in with a small screw driver,and pull the extention rail all the way out. Then you can see the screws to remove and take rest of rail off. I hpoe this helps. Ron H.

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Ron H -
Sears Technician
October 18, 2012
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Q:

why is my refrigerator leaking?

A:

Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the make and complete model number of your product so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information. Have a great day!

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Alina -
September 29, 2012
A:

Thank you for submitting your question. You could be experiencing an issue with a clogged trough drain or defrost. For further assistance regarding this repair, please reply back to this thread with the complete model number. Thank you for using Manage My Life.

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Tykara -
Sears Technician
September 29, 2012
A:

Hi Tykara, thx so much for your reply. I want to get this fixed...Model # GX2FHDXVY04

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Christopher -
September 29, 2012
A:

Like I said before is a Whirlpool French Door

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Christopher -
September 29, 2012
A:

The rear of the freezer section must be removed to access the drain trough (key #18) under the evaporator. You'll see the opening once everything is removed. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. I hope this information helps. Please reply back to this conversation if you require further assistance.

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Tykara -
Sears Technician
October 03, 2012
A:

Thanks Takara, this sounds like the problem and the remedy. I won't have time to get to it in the next day or two but once I do I will let you know how it goes. Gratefully, Christopher

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Christopher -
October 03, 2012
A:

Takara, I could not get the back panel of the off. There were the drawer slides in the way and couldn't figure out how to remove...and if this is about clearing the drain of frost? what if I shut off frig for 24 hours or so? Wouldn't that thaw out the drain? Thx, Christopher

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Christopher -
October 15, 2012
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