Model #GW397LXUS0 WHIRLPOOL Slide-In Range, Gas

  • Cooktop Parts
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  • Door Parts
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  • Chassis Parts
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  • Manifold Parts
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  • Drawer And Rack Parts, Optional Parts (not Included)
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Question and Answers

Q:

Whirlpool Slide In Gas Range (GW397LXUS0) .. oven won't turn on

A:

Additional info into our problem with oven NOT turning on. Further testing tonight ... time displays on the display pad but we are UNABLE to change the time. We are able to click the series of button on the key pad switch to lock the oven. Hoping this info will help you figure out what is wrong with our oven NOT turning on. We would like to repair this problem ourselves, instead of calling someone to diagnose our problem. Would prefer you give us some technical information to help us properly diagnose and repair this failure.

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Anonymous -
September 27, 2013
A:

Thank you for your question. I'm sorry you are having this problem with the oven. I see you have already tried resetting the control. From the information listed, this would lead to a control board # W10177195 failure. However, first check the wire harness connections to make sure they are tight and there are no loose wires. Another check would be a resistance check from the switch but the information for this check is not available. A technician would need to make this check. I'm listing a site you can access, to schedule a tech to come out. Here is a link for the website: Sears Home Services. I hope this will help you.

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Scott D -
Sears Technician
September 28, 2013
A:

We purchased new control board from Sears & are trying to install it now. No instructions were included. How do you remove the cook top to install the control board? We took the burners off ... but cook top will still not lift up. What are we missing? Do you have to take the oven vent off? Are there some other screws on the side or something that we are not aware of? We were hoping not to have to pull the whole oven out to install the control board. Please advise ....

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Anonymous -
October 13, 2013
A:

This can be a challenge to access the control. I'm attaching a breakdown of the parts. I've circled the top screws and if the cooktop (# 6) is covering these screws, then it would need to be lifted to access the screws. I hope this will help you.

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Scott D -
Sears Technician
October 14, 2013
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